Landscapes Key Account Manager

Better places, thriving communities.

Join Mitie – the future of high performing places.

ROLE: Key Account Manager

HOURS: Monday to Friday, 8:00am - 5:00pm

LOCATION: Regional Recruitment - Oxford / Southampton: Mobile position, travelling to client sites

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're seeking a motivated and Customer centric Key Account Manager to join our Mitie Landscapes sector, to ensure that we deliver exceptional results every day to our clients.

You will visit client sites across the Oxford area to ensure high standards of service delivery. The role focuses on building strong customer relationships, carrying out service quality audits, and identifying opportunities to enhance the overall customer experience.

Key Responsibilities

• Act as the primary point of contact for your designated clients, delivering a responsive, professional, and customer-focused service,
• Manage and develop strong working relationships with clients and internal teams,
• Ensure service delivery consistently meets agreed KPIs and SLAs,
• Ensure all services are delivered in line with company policies and procedures, including HR, QHSE, and compliance,
• Work closely with clients to understand their needs and expectations,
• Support contract continuity and longevity through excellent service delivery and proactive engagement,

What We Are Looking For

• Experience within a field based account management position,
• Can demonstrate a passion for developing relationships internally and externally,
• Strong communication and people management skills,
• Willing to travel throughout your region for client/ site visits,
• Comfortable with Microsoft Office packages,
• Strong organisation skills and attention to detail,

There's a place for you at Mitie, join us today!

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at [email protected].

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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