Account Manager

Join our team in our Youngsville, NC location! At Majestic, we are driven by a commitment to delivering certainty and being the Most Professional Trade Partner. As an Account Manager, you will play a key role in supporting our customers, managing accounts, and ensuring a seamless experience from quote to completion. This role blends sales support, customer care, and relationship management to drive satisfaction and long-term partnerships.

Key Responsibilities

Sales Support

• Create and distribute quotes for customers mainly renovation and small builder accounts.
• Ensure Majestic systems reflects accurate quotes, pricing, discount and product requirements.
• Create and maintain customer records, updating details when contacts change or when customers request quotations or place orders.

Customer Care

• Maintain communication with customers to coordinate appointments or to obtain updated information in order to process quotes and orders in a timely manner.
• Assist with incoming calls and respond to all customer emails and inquiries in a timely manner.
• Monitor customer relations and seek to address any open issues. Track and monitor all open issues.
• Provide subject matter expertise to internal and external customers and to team members through ongoing training and coaching and assisting with handling escalated customer issues as needed.

Qualifications

• 2+ years of experience in sales support, inside sales, or marketing
• Bachelor’s degree in Business, Marketing, Communications, or related field preferred

Skills & Competencies

• Excellent analytical skills
• Good communication and interpersonal skills
• Attention to detail for precise analysis of data
• Strong technology skills and proficient in Microsoft Office Suite, CRM systems and Production systems.
• Time management and multitasking skills with the ability to prioritize tasks.
• Ability to work under pressure and motivation to success in a competitive business environment.
• Ability to work with teams and collaborate to solve challenges and address opportunities

Our Core Values

Be part of a company that values teamwork, growth, and high-quality work!

Team – We collaborate, respect differences, and succeed together

Ownership – We take responsibility and act in the company’s best interest

Growth – We create opportunities and think with scalability in mind

Partnership – We build strong, lasting relationships

Reputation – Our work reflects our commitment to excellence

Optimize – We continuously improve efficiency and eliminate waste

Benefits

• We offer a comprehensive benefits package to support you and your family:
• Medical, Dental, and Vision Insurance
• Accident & Critical Illness Coverage
• Disability and Life Insurance
• Telehealth Services
• 401(k) Retirement Plan
• Paid Time Off (PTO), Paid Holidays, Flexible Time
• Employee Assistance Program (EAP)

Qualified candidates must be authorized to work in the U.S. and pass a pre-employment background check, and drug screening. We are an equal opportunity employer.