Account Director

Working Location Category

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About The Role

In this role, you will be responsible for effectively managing a global FM account team and supply chain partners, with a presence across the Americas, Europe, and APAC, to ensure exemplary Property and Facilities Management services are delivered to the Client. You will manage resources and promote an ethos of “one team” working collaboratively, instilling a culture of continuous improvement. You will provide support and guidance to ensure workflows are delivered effectively and develop the team to achieve their full potential. You will build a relationship based on trust with the Client and lead an integrated team that effectively delivers FM services aligned with the Client’s strategic objectives.

Main Responsibilities Will Include

• Serve as the primary point of contact for the Client, developing strong professional relationships with key stakeholders. Provide leadership to the Macro team and service partners.
• Lead the strategic development of best-in-class FM services aligned with the Client’s strategic objectives, Service Level Requirements, and minimum standards. Introduce industry best practices and innovations to continuously improve cost efficiency and performance.
• Act as an integrator by strengthening relationships with the Client and harnessing the combined expertise of Macro and FM supply partners.
• Deliver best-in-class FM services that provide a superior employee experience, ensuring visitors are welcomed and their needs are anticipated.
• Inspire the FM team to deliver seamless, efficient, and responsive services. Coach, train, and develop the team to continually raise performance standards.
• Lead and motivate regional managers and key account roles to maintain the highest standards of service in accordance with the relevant contracts. Foster a passion for customer service and develop talent through effective career management techniques.
• Understand and adapt to evolving business needs by considering the employee perspective, being proactive, and developing a deep understanding of the Client’s business. Recognize the importance of value-based management.
• Be accountable for risk management, profitability, and budget delivery across the Client account. Ensure legal and statutory compliance and manage all financial responsibilities related to operations.
• Develop and coach the Macro management team and other direct reports, actively supporting their professional development and career aspirations.
• Manage all staffing matters, including recruitment, performance appraisals, disciplinary actions, and grievance procedures.
• Implement and audit site standards and specifications in line with agreed KPIs, ISO standards, and legislative requirements. Establish and implement new policies and procedures as required.
• Promote excellent communication and engagement across site teams, ensuring strong commitment and loyalty to the company.
• Implement robust procedures to ensure consistency across the Client account.

The ideal candidate will have:

• A degree-level qualification.
• Membership of a relevant professional body.
• IOSH, NEBOSH, or OSHA qualifications, as appropriate.
• Experience in a senior leadership or account executive role.

We want to create a workplace where everyone feels safe to bring their  whole selves  to work. We recognise that every individual has different needs. This is Me  is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact [email protected] to speak to a member of our team.