Technical Account Manager - Heavy Industry

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

Technical Account Manager - Heavy Industries

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

As a Technical Account Manager, you are responsible for driving technical success and long-term value creation for strategic Heavy Industries customers in Japan. Working in close partnership with Account Managers, you define and execute customer-aligned technical strategies while leading high-impact technical engagements across multiple engineering domains.

In this role, you serve as a trusted advisor to customers in industrial automation and machinery, energy systems, and aerospace & defense, building credibility through deep technical expertise and a strong understanding of customer challenges. You engage with a wide range of customer stakeholders, including engineering management and executive leadership, to influence technical direction and support informed decision-making.

You lead strategic technical engagements, including consulting projects, establish governance frameworks for technical and engineering initiatives, and drive expansion across divisions and departments. Working cross-functionally with internal technical, services, and product development teams, you play a key role in developing shared objectives, enabling customer workflows, and fostering sustainable user communities.

Travel can be expected between 25-50%, primarily within Japan, with frequent onsite and remote customer engagement.

Minimum Qualifications

• A bachelor's degree and 10 years of professional work experience (or equivalent experience) is required.
• Candidates must be willing to travel 25% to 50% of the time
• Candidates for this position must be authorized to work in Japan.

• Experience in control systems or embedded software development, or experience as a Project Manager or Business Development professional working closely with engineering organizations, in industries such as industrial equipment, energy systems, automotive, or aerospace
• Strong understanding of control systems, physical simulation, and engineering workflows
• Experience working directly with customers in a technical or customer-facing role, with strong motivation for customer engagement and sound business acumen
• Ability to identify technical challenges and assess their business impact, translating them into mid- to long-term initiatives
• Experience leading or shaping mid- to long-term customer projects, including alignment across customer organizations and internal teams, and defining a clear path to successful outcomes
• Proven ability to build and maintain relationships with customer stakeholders, including executive sponsors
• Ability to adapt communication style effectively for executive leadership, engineering management, and end users
• Business-level Japanese and English communication skills
• Knowledge of Model-Based Design (MBD) and/or Model-Based Systems Engineering (MBSE) is a plus
• Experience using MATLAB and Simulink is a plus
• Interest or experience in data science, AI/ML, or advanced analytics applied to engineering systems
• Awareness of, or interest in, modern development practices such as CI/CD, cloud computing, container technologies (e.g., Docker), and DevOps workflows