Key Account Manager, Commercial Programs

By joining Reliance as a Key Account Manager, Commercial Programs, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

• Achieve growth targets and performance KPIs across all business lines, with a focus on expanding HVAC, Water Heating, and Water Purification in the commercial sector.
• Prospect daily for new commercial accounts and respond promptly to inbound leads to assess needs and propose aligned solutions.
• Build, manage, and maintain a strong sales pipeline to consistently meet targets, using CRM tools to track activity and performance.
• Execute Reliance’s 6‑step sales process to qualify opportunities, develop winning strategies, and close new and existing account businesses.
• Collaborate with branch teams, contractors, and cross‑functional stakeholders to support installations, improve operational efficiency, and ensure smooth onboarding of new accounts.
• Analyze competitive trends to strengthen sales strategies and provide regular pipeline updates for forecasting.
• Represent Reliance at industry events to network, identify opportunities, and stay informed on market needs.
• Deliver exceptional service while maintaining strong product and value‑proposition knowledge.

• Strong growth mindset with ambition, dependability, and a desire to develop within Reliance
• 5+ years of B2B consultative sales experience, including 2+ years selling to enterprise/C‑suite clients
• Proven success in prospecting, new customer acquisition, and exceeding sales targets
• Experience implementing large enterprise agreements and influencing stakeholders without authority
• Excellent communication, interpersonal, and leadership skills
• Strategic thinker with strong problem‑solving abilities and adaptability in a changing environment
• Ability to collaborate effectively across departments in a cross‑functional structure

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This post is for an existing vacancy.

We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.