National Account Manager

THE POSITION

As a National Account Manager for Landmark Studio & Design, you will serve as a liaison between our company and customers within the hospitality and commercial furnishings industry. This position is focused on developing and maintaining relationships while generating sales across four primary markets: attractions, education, parks & municipalities, and restaurants.

This role is responsible for managing both new and existing customer accounts, identifying project opportunities, providing product recommendations, and guiding clients through the sales process from initial inquiry to completed order. Day-to-day responsibilities include handling client calls and emails, preparing estimates and proposals, coordinating with internal departments, and ensuring projects move efficiently through production.

The ideal candidate is highly organized, customer-focused, and comfortable managing multiple projects and relationships at once. Candidates should also maintain a strong understanding of Landmark Studio & Design products and services, including participating in onsite training related to product applications and manufacturing processes as needed.

THE COMPANY

Landmark Studio & Design is part of Landmark Studio Ltd., the parent company of both Landmark Golf Course Products and Landmark Studio & Design. Since 2002, Landmark has specialized in manufacturing high-end furnishings and site solutions for hospitality and commercial environments including restaurants, resorts, attractions, parks, universities, and entertainment venues.

• In addition to continually growing and providing service to all 50 states, we have clients in nearly 50 countries
• Casual work environment
• Based in Muskego, a quiet, family-friendly suburb of Milwaukee with highly ranked schools and abundant outdoor activities

DUTIES & RESPONSIBILITIES

• Manage and grow customer accounts within the attractions, education, parks & municipalities, and restaurant industries
• Handle regular calls and emails from clients and prospective customers
• Identify new sales opportunities and develop long-term customer relationships
• Prepare quotes, estimates, and product recommendations based on customer needs
• Coordinate with internal departments including design, engineering, production, and customer service as needed
• Resolve customer issues in a timely and professional manner
• Maintain strong product knowledge and stay up-to-date on industry trends and customer needs
• Attend industry trade shows, events, or client meetings as needed
• Manage multiple projects, orders, and customer timelines simultaneously

REQUIREMENTS

• Minimum 3 years of experience in sales, account management, customer service, or similar role
• Hospitality, commercial furnishings, construction products, or B2B sales experience preferred
• Proficiency in Microsoft Office required
• Experience with working within ERP or manufacturing management system is preferred
• Experience with ACT (or similar CRM software) and QuickBooks is a plus
• Strong communication, relationship-building, and problem-solving skills
• Ability to manage multiple clients and projects in a fast-paced environment
• Self-motivated with a strong sense of ownership and accountability
• Team-oriented mindset
• Excellent time-management and organizational skills
• HS Diploma/GED required; BS in Business or related field preferred

BENEFITS

• Compensation based on experience (Base Salary + Commission)
• 2 weeks paid vacation per calendar year
• Private medical insurance offered
• 401(k) participation available
• Bonus program available