Senior Account Manager

Do you enjoy building long-term relationships, solving client challenges, and helping businesses grow? Are you someone who can balance strategic thinking with hands-on client support while keeping partnerships strong and valuable over time?

As a Senior Account Manager, you’ll own relationships with some of our most important clients and help ensure they get the most out of UTAK POS. From day-to-day support to long-term growth planning, you’ll play a key role in driving retention, strengthening partnerships, and identifying opportunities to expand accounts and create even more value for our clients.

• Client Ownership: You’ll serve as the primary point of contact for key accounts, building strong and trust-based relationships with clients.
• Client Experience: You’ll handle concerns, requests, and escalations promptly and professionally to ensure a smooth and positive client experience.
• Client Engagement: You’ll regularly connect with clients to understand their operations, product usage, goals, and evolving business needs.
• Strategic Partnership: You’ll act as a trusted advisor by helping clients maximize the value of our solutions and improve their day-to-day operations.
• Account Growth: You’ll identify upsell and cross-sell opportunities that strengthen partnerships and support long-term business growth.
• Performance Tracking: You’ll monitor account performance, usage trends, and expansion opportunities to identify risks and areas for improvement.
• Growth Planning: You’ll create and execute strategic account plans that support retention, client success, and business expansion.
• Insights & Reporting: You’ll prepare reports, analyze account data, and share insights that support both client strategies and internal decision-making.
• Relationship Retention: You’ll proactively maintain strong engagement with clients to build loyalty and long-term partnerships.
• Team Support: You’ll mentor junior team members by sharing best practices in account management, client handling, and relationship building.

Minimum Qualifications

• Relationship Builder: You know how to build trust, strengthen partnerships, and turn clients into long-term advocates.
• Strong Communicator: You’re confident handling conversations, managing expectations, and building relationships across different stakeholders.
• Customer-Focused: You genuinely care about client success and always look for ways to deliver more value.
• Strategic Thinker: You proactively identify opportunities, solve problems, and think beyond day-to-day account management.
• Problem Solver: You stay calm under pressure and know how to handle challenges and escalations effectively.
• Nurturer: You can naturally identify growth opportunities while maintaining strong and authentic client relationships.
• Data-Driven: You’re comfortable analyzing account performance, spotting trends, and using insights to guide decisions.
• Highly Organized: You can manage multiple accounts, priorities, and timelines while staying detail-oriented.
• Adaptable & Proactive: You take initiative and thrive in fast-paced and evolving environments.
• Team Player & Mentor: You enjoy supporting teammates, sharing knowledge, and helping raise the team’s overall performance.

Note: Salary is negotiable.