Senior Customer Success Manager - DACH (Hybrid - Stockholm)

Do you have a strong commercial mindset and a talent for building strategic customer relationships that drive measurable business impact? Are you fluent in German and comfortable working in English in an international environment? Join PriceShape as a Senior Customer Success Manager and take ownership of our DACH portfolio, driving growth, retention, and expansion across strategic and enterprise accounts.

In this role, you’ll manage a portfolio of high-value German-speaking customers and act as a trusted advisor to senior stakeholders. You’ll gain a deep understanding of their business goals, challenge the status quo, and help them achieve stronger commercial outcomes with PriceShape. By optimizing pricing strategies and delivering measurable results, you’ll create tangible value across their organizations.

You’ll collaborate closely with Sales, Product, Marketing, and leadership to ensure a proactive and strategic customer experience, continuously driving adoption, engagement, and growth.

This role is ideal for someone who thrives in a high-impact position, enjoys taking ownership, and combines relationship management with strong commercial and analytical skills.

What you'll do

Responsibilities

You will be responsible for managing and growing a portfolio of strategic DACH accounts, with a strong focus on proactive engagement, value realization, and long-term impact:

• Own and manage a portfolio of strategic B2B and enterprise customers in the DACH region as the primary point of contact
• Act as a trusted advisor to senior stakeholders, guiding them toward stronger commercial decisions
• Drive onboarding and ensure successful product adoption across teams and functions
• Proactively engage customers to understand business goals, KPIs, and performance drivers
• Challenge and guide customers to optimize pricing, revenue strategies, and operational efficiency
• Translate product usage into measurable business outcomes
• Conduct structured, insight-driven business reviews with senior stakeholders and executive teams
• Build strong relationships across multiple stakeholders within enterprise organizations
• Identify opportunities to increase adoption, retention, and revenue expansion
• Ensure renewal readiness and full lifecycle ownership of strategic accounts
• Collaborate with Sales on expansion opportunities and strategic account planning
• Maintain accurate CRM data, portfolio insights, and customer health tracking

You will also contribute to strengthening our Customer Success function:

• Collaborate with Product, Tech, and Marketing to provide structured customer insights and feedback
• Contribute to onboarding improvements, proactive engagement models, and best practices
• Support development of Customer Success playbooks and frameworks
• Share insights on customer needs, feature requests, and market trends in the DACH region
• Support customer advocacy initiatives (case studies, references, success stories)
• Mentor and support less experienced colleagues informally

Who you are

We’re looking for a proactive, commercially driven, and customer-centric senior professional who thrives in a strategic role and enjoys managing complex enterprise relationships.

Must-have skills

• 5–8+ years of experience in Customer Success, Account Management, or similar client-facing roles
• Experience managing complex B2B customer relationships and strategic portfolios
• Proven track record of driving customer adoption, retention, and revenue growth
• Experience working with senior stakeholders and executive decision-makers
• Strong ability to manage multiple strategic accounts in a structured and disciplined way
• Excellent communication skills, with the confidence to challenge and guide stakeholders constructively
• Analytical mindset with the ability to turn insights into actionable recommendations
• Experience working with CRM and/or Customer Success platforms (e.g., HubSpot, Custify)
• Fluent in German and English (both written and spoken)

Nice-to-have skills

• Experience within e-commerce, retail, or consumer brands
• Exposure to pricing strategy, revenue optimization, or marketing performance tools
• Experience working with data-driven or complex SaaS solutions
• Familiarity with AI tools for customer insights or communication

What we offer

• A fast-growing international SaaS company with strong ambitions
• A senior, high-impact role with ownership of strategic DACH accounts
• A collaborative commercial setup across Sales, Customer Success, Marketing, and Product
• A supportive and international team with a strong team spirit
• A culture built on trust, ownership, and work-life balance
• A customer-centric environment focused on long-term value creation
• Clear development opportunities within Customer Success, cross departmental and leadership
• Competitive compensation package including base salary and commission
• Modern office in Stockholm with hybrid work flexibility
• Occasional travel to Aarhus and within the DACH region

About PriceShape

PriceShape is an international SaaS company headquartered in Aarhus, Denmark. We’ve developed a price monitoring and comparison platform that helps retailers and brands increase revenue and profitability through dynamic pricing and competitor tracking.

We are 100+ colleagues across 25+ nationalities and growing rapidly. Today, we serve customers in more than 25 countries and aim to become the global category leader.

How to apply

If this role sounds like a good fit, we’d love to hear from you. Please send your application and CV as soon as possible—we review candidates on an ongoing basis.

For any questions about the role, feel free to reach out to:

Talent Acquisition Consultant, Linette Thøgersen, at [email protected]