Brand Operations Manager

About Us

We are a fast-growing jewelry brand looking for a highly organized, proactive, and detail-oriented Brand Operations Manager to help oversee day-to-day business operations across marketing, ecommerce, wholesale, and internal project management.

We are a small but growing team, so this role is ideal for someone who thrives in a startup environment, enjoys wearing multiple hats, and can help bring structure, organization, and follow-through to a fast-moving business.

This person will work directly with the founder and internal team to help keep projects moving, priorities organized, and departments aligned.

What You’ll Do

Brand Operations & Project Management

- Drive cross-functional projects and day-to-day operations by managing priorities, timelines, launches, approvals, and deliverables across marketing, ecommerce, wholesale, and operations to ensure the business stays organized and moving forward. - Manage, maintain and improve internal systems, workflows and processes. - Act as a central point of coordination between founder, internal team members and external consultants by managing communication, task delegation, follow-ups, approvals, deliverables, and accountability - Proactively identify operational gaps and bottlenecks while developing scalable processes and solutions to support company growth. - Turn founder ideas into actionable plans and timelines - Create structure and clarity in a fast-moving environment

Wholesale + Ecommerce Support

- Assist with retailer onboarding and account management (Nordstrom, Bloomingdale’s, Anthropologie, Free People, etc.) - Lead and support Operations team in assortment planning, collection launches, product setup, promotional calendars and wholesale submissions - Oversee Shopify storefront via double checking product listings, inventory organization, and operational workflows - Help troubleshoot backend operational systems and retailer integrations - Support multi channel reporting, analysis and inventory reviews - Oversee and track wholesale purchase orders

Marketing Support

- Manage marketing consultants (social media/influencer/UGC consultant, email marketing consultant, graphic designer) while ensuring cohesiveness and alignment - Collaboratively strategize, create and oversee marketing calendar and campaign timelines - Communicate brand roadmap with consultants to ensure marketing is aligned across all channels - Review creative briefs, campaign assets, and launch timelines - Support reporting and analysis across marketing initiatives and seek growth opportunities - Help manage other creative partners as needed for brand photoshoots (photographers, models, etc.)

Growth & Strategic Support

- Identify opportunities for business growth across wholesale and ecommerce channels - Support retailer partnerships, brand collaborations, and new business opportunities - Monitor sales performance, channel growth, and competitor trends to identify opportunities and inform strategy - Pull and analyze reports across ecommerce, wholesale, influencer, and promotional channels to support data-driven decision making

Who You Are

- Highly organized and detail-oriented with strong follow-through - A proactive self-starter who anticipates needs and solves problems independently - Comfortable managing multiple priorities and projects simultaneously - Strong communicator with the ability to balance strategic thinking and day-to-day execution - Collaborative, adaptable, and excited by fast-paced, growing brands and wearing multiple hats

Qualifications

- 2–5+ years of experience in operations, project management, brand management or a similar role - Experience working in ecommerce, fashion, beauty, jewelry, or consumer brands preferred but not required - Familiarity with tools like Shopify, Asana, Klaviyo, Google Sheets, Canva, and Slack is a plus - Experience coordinating cross-functional projects and timelines - Strong organizational and communication skills are required - Strong understanding of wholesale/dropship operations and major retail vendor portals highly preferred

Position Details

- Full-time - Remote or hybrid depending on location - Medical insurance contribution plan with employer covering 50% of monthly premium costs for employee coverage - Company-provided work computer for use during employment - Paid Time Off (PTO) with accrual-based structure: employees accrue 1 hour of PTO for every 40 hours worked - Paid sick time totaling 40 hours annually - Generous Set & Stones employee discount - 401(k) plan with employer matching contribution - Compensation: Starting at $72,000+ depending on experience - Opportunity to grow alongside a fast-growing, entrepreneurial brand in a collaborative and creative environment