Junior Account Manager

Department: Account Management

Location: Milan

The Junior Account Manager is responsible for delivering best-in-class service while supporting the commercial success of the account. This role should ensure efficient, cost-effective, and timely delivery of both bespoke and existing product solutions.

Key Responsibilities

• Manage product development across key categories including barware, display and textiles
• Deliver client projects end-to-end, ensuring timelines, budgets, and quality standards are met.
• Work with supplier base to develop prototypes efficiently and accurately
• Identify opportunities to drive innovation across the account.
• Support to monitor stock levels and ensure timely replenishment to support ongoing client demand.
• Ensure all orders are processed in line with internal systems, financial controls, and operational procedures.
• Maintain accurate documentation, including purchase orders, savings, and supplier records.
• Work closely with internal teams (account, operations, logistics) to align sourcing with project requirements.
• Support OTIF (On Time In Full) delivery performance through proactive planning and coordination.
• Support global strategic initiatives across the account, with a focus on standardisation, scalability, and long-term value creation.
• Ensure customer service is a priority. Identify and resolve all issues relating to customers within agreed SLA’s.
• Produce accurate customer quotations, ensure quality samples and artwork for proposals. Diligently follow-up all quotations distributed to generate orders.
• Demonstrate creativity and share new ideas with peers.
• Willingness to visit client offices and confidently present samples

• Excellent verbal and written communication skills.
• Product knowledge and the ability to identify feasible product solutions for the client.
• Highly organised with strong attention to detail and ability to manage multiple priorities.
• Client management skills, with the ability to work effectively with teams across different regions and levels of seniority.
• Excellent project management skills are key to the role, and a high level of detail is expected.
• Understanding of individual cultural differences and ability to establish and maintain relationships with colleagues and clients.
• Team player with the ability to lead by example.
• Problem solving and the ability to identify and clearly present solutions.
• Have a basic understanding FMCG route to market process.
• Experience in managing product development with an understanding of production and materials is would be distinct advantage.

adm-Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.