Senior Information Technology Support Engineer

Role: Senior Information Technology Support Engineer

Duration: 9 month contract

Location: Onsite 5 days/week in Palo Alto, CA

Job Description:

- Provide high-touch support for C-suite executives, ensuring professionalism, urgency, and discretion

- Act as the onsite escalation point for complex technical issues impacting end users, executives, and lab environments

- Troubleshoot and resolve advanced issues across macOS, Windows, and basic Linux systems

- Support and maintain endpoint environments, including device provisioning, lifecycle management, and troubleshooting (Intune, Jamf, or similar tools)

- Provide hands-on support for lab and production environments, including hardware setup, maintenance, and trouble shooting - Maintain and support conference rooms, including Zoom rooms, displays, and equipment

- Support company-wide meetings and executive events, including All Hands, leadership meetings, and high-visibility presentations

- Own and manage the end-to-end onboarding experience, from device setup and account provisioning to delivering new hire orientations and ensuring day-one readiness

- Manage and maintain IT asset inventory, including tracking, auditing, and lifecycle management of hardware and equipment

- Travel to other South Bay office locations as needed

Required Skills and Experience:

- Strong experience providing Level 3 Help Desk Support including complex troubleshooting, production server support, lab support, executive support and other IT related tasks

- Experience with O365 administration (Outlook, Intune, Office Products)

- Experience with MDMs for Windows and Mac (Intune, Jamf, or similar tools)

Nice To Have Skills and Experience

- Experience using Jira as a ticketing system

- AV Support