Key Account Manager

We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Role Purpose

We are seeking an experienced Key Account Manager to nurture and strengthen relationships with our company’s most important clients. The role involves driving revenue growth by ensuring client satisfaction, identifying new business opportunities, and actively participating in meetings, conventions, and training sessions. Additionally, you will be responsible for cultivating relationships with potential clients to expand our client base.

Responsibilities we entrust you with

•Developing and sustaining solid relationships with key clients that bring in the most income for the company.

• Addressing and resolving key clients’ complaints.

• Acting as the main point of contact between key clients and internal teams.

• Supervising the account teams assigned to each key client.

• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.

• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders. • Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.

• Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.

What matters in this role

Relevant Work Experience:

• Bachelor's degree in business administration, finance, sales, or related field.

• Proven experience in key account management.

• Proficient in all Microsoft Office applications as well as CRM software or other business tools.

Years of Experience:

• 6+ years of experience in enterprise account management.

• You have a relevant business network in Malaysia.

• The ability to build rapport with key clients and handle multiple client accounts.

• Strong negotiation and leadership skills.

• Exceptional customer service skills and excellent communication skills.

What we Value in Our people

• You take the shot: You Decide Fast and You Deliver Right

• You are the CEO of what you do: you show ownership and make things happen

• You own tomorrow: by building solutions for the clients and doing the right thing

• You sign your work like an artist: You seek to learn and take pride in the work you do

About Pine Labs Malaysia

Pine Labs is a leading merchant commerce omnichannel platform across India, Southeast Asia, and UAE. Our deep technology is designed to empower businesses and fuel their entrepreneurial spirit. We build and host a roster of fintech products, from digital payments to loyalty solutions. To learn more, please visit https://www.pinelabs.my/.