Account Manager, Automotive Services (58345)

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

In this role you will represent the interests of AAA Northeast within our contractor network and play a critical role in driving the adoption of AAA programs. This role is responsible for developing and maintaining strong relationships with new and existing contractors in an assigned territory. Incumbent travels throughout an assigned territory, approximately 1-2 days/week.

SCHEDULE: Tue-Fri 11:00am - 8:00pm and Sat 9:00am - 6:00pm

What You Will Do

• Build and maintain relationships between Contractor network, AAA Northeast (Dispatch, Payment Processing, Auditing, Member Relations, Compliance Administration), and AAA's Preferred Partners.
• Conduct regular in-person contractor visits to build relationships, communicate and reinforce AAA program standards, monitor and review Key Performance Indicators (KPIs).
• Develop action plans to ensure minimum facility requirements and AAA standards are met.
• Analyze territory performance and seasonal resource requirements to ensure service levels are met.
• Manage new contractor process, including recruitment, screening, selection, and onboarding.
• Provide contractor consulting services regarding operational efficiency, financial performance, and viability.
• Support deployment of Road Service systems, technology, and equipment, (e.g. Dispatch system, apps, radios, tablets, testers).
• Prepare materials and coordinate contractor group meetings, including operational review meetings, workgroups, club events, and recognition events.
• Research industry best practices and technologies and share with peers and contractors.

Compensation: The pay range for this position is $66,300 - $73,450 / year. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

Qualifications

Education

• High School Diploma or GED required and
• Bachelor's Degree in Business concentration preferred or
• 6-8 years of additional relevant experience preferred

Experience

• 5+ years Relevant Experience required
• 1-3 years Auto, logistics, and/or franchise business required and
• 1-3 years Customer Service required and
• 1-3 years Using financial & performance metrics required and
• 1-3 years Account Management required and
• 1-3 years OSHA regulations required

Licenses and Certifications

• Valid driver’s license Required

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.