Senior Key Account Manager — Enterprise Smart Buildings

About Us:

At Akila, we are pioneering the future of smart and sustainable buildings through our cutting-edge SaaS solutions. Our mission is to revolutionize how buildings operate and impact their environment by integrating advanced technology. As an international scale-up within a renowned family-owned group, we combine the agility and innovation of a startup with the stability and values of a well-established enterprise.

With a strong commitment to both environmental impact and client satisfaction, we are dedicated to driving positive change in the built environment on a global scale.

Job Summary:

The Senior Key Account Manager will act as the single point of accountability for the opportunity — from final RFP preparation through contract award and into multi-year programme delivery. This is not a pure sales role: it requires equal measures of enterprise account management, programme oversight, stakeholder diplomacy, and the credibility to stand toe-to-toe with the client's senior technology and real estate leadership. The candidate will work closely with internal presales, product, and delivery teams to craft a winning response, then seamlessly transition into the ownership position for execution — ensuring that every commitment made in the RFP is delivered on time and to the agreed quality standard.

Key Duties and Responsibilities:

RFP Ownership & Submission Leadership

Own the end-to-end RFP response process: coordinate all workstreams (technical, commercial, legal, solution architecture), write and quality-assure the narrative, and ensure the submission is compelling, differentiated, and complete — with particular attention to the experience appendix showcasing FM, Finance, Operations, and enterprise integration case studies.

Senior Stakeholder Management at client level

Cultivate and deepen the trust relationship with the client leadership, maintaining regular executive engagement through the RFP process, evaluation period, and post-award delivery. We also need this candidate to be able to facilitate workshops to scoop up the requirements from the clients.

Solution & Demonstration Strategy.

Lead the planning and delivery of the showcase demo , ensuring the platform narrative maps precisely to the client's use cases: FM operations, energy/sustainability, space planning, finance insights, critical facilities, and agentic AI/RAG capabilities.

Commercial & Contractual Negotiation

Lead commercial discussions with the client procurement, negotiate contract terms, manage scope and pricing strategy, and align internal sign-off with the C-suite. Balance revenue ambition with the long-term partnership objective.

Post-Award Programme Governance

Transition seamlessly into the account owner role post-award — chair joint steering committees, own escalation paths, monitor delivery KPIs, manage change requests, and ensure client satisfaction throughout multi-phase implementation (data ingestion, analytics, visualisation, system integrations).

Internal Team Orchestration

Build and lead the local delivery team — recruiting, onboarding, and managing the solution architects, integration engineers, and FM domain experts required for flawless execution. Act as the internal champion for the client account across all internal functions.

Market Intelligence & Expansion

Leverage the client engagement to identify expansion opportunities (additional buildings, geographies, functional modules), build a reference case for the Singapore banking and financial services sector, and contribute insights back into the product roadmap

Skills, Competencies and Qualifications :

Domain expertise

• 8–14 years in enterprise technology, with a minimum of 5 years selling or delivering smart building, iBMS, IWMS, or IoT platforms
• Hands-on knowledge of BMS, EMS, PSIM, ACMV, SFMS, and IoT integration architectures
• Solid understanding of FM operations, sustainability reporting (carbon, ESG), and space utilisation analytics
• Familiarity with AI/ML capabilities in building contexts: predictive maintenance, anomaly detection, agentic AI, RAG

Account & programme skills

• Proven track record of owning and winning large (S$2M+) enterprise or government RFPs as the lead
• Experience managing multi-year, multi-stakeholder programmes in financial services, government, or critical infrastructure
• Demonstrated ability to transition from sales to delivery ownership without losing client trust
• Strong commercial acumen — margin management, change control, escalation handling

Stakeholder & executive presence

• Comfortable engaging at C-suite and VP level in large corporates or banks
• Emotionally intelligent — able to read complex organisational dynamics and adapt accordingly
• High-trust communicator: concise, credible, never over-promises
• Experience managing multi-functional client committees (IT, FM, Finance, Procurement, Sustainability)

Singapore market knowledge

• Strong local network in the Singapore corporate real estate, PropTech, or smart building ecosystem
• Familiarity with Singapore regulatory landscape: BCA Green Mark, NEA sustainability requirements, MAS technology risk guidelines
• Experience working with or within major Singapore banks or large corporate real estate portfolios is a strong advantage