Software Engineer II, GTM AI Agents

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast is looking for a driven Software Engineer (SE2) to join the GTM & AI Strategy Engineering team. In this role, you will be a key contributor to building 0-to-1 tools designed to revolutionize how our sales teams operate. You will focus on writing clean, scalable code and implementing intelligence models that eliminate friction across the Go-To-Market stack.

Working alongside Senior and Staff engineers, you will help build and productionize agentic workflows and RAG pipelines to automate sales processes. You will integrate AI services into our tech stack while ensuring high standards for code quality, observability, and performance.

A day in the life (Responsibilities)

• Hands-on Execution: Spend the majority of your time coding and developing backend services and ML pipelines, ensuring they meet Toast’s standards for reliability.
• Feature Development: Contribute to the development of new internal products that leverage LLMs and Agentic AI to automate account research and lead prioritization.
• Integration & Maintenance: Build and maintain the backend connections between our custom quoting engine, Salesforce, and internal data lakes to ensure a seamless data flow.
• Technical Problem Solving: Collaborate with the team to solve synchronization challenges and ensure GTM systems remain scalable and resilient.
• Deliver Core Capabilities: Take defined product requirements and turn them into well-tested, production-ready code.
• Operational Excellence: Participate in code reviews and help maintain deep observability for every service the team ships.

What you'll need to thrive (Requirements)

• Backend Proficiency: Proven experience in backend languages (such as Java, Go, or Python) with a solid understanding of building and maintaining web services.
• Practical AI/ML Interest: Exposure to or professional experience working with LLMs, prompt engineering, or RAG-based applications.
• Solid Engineering Fundamentals: Experience with RESTful APIs, relational databases, and writing clean, maintainable, and well-tested code.
• Collaborative Mindset: Ability to work effectively within a team, take technical direction, and contribute to architectural discussions.
• Education: Bachelor’s degree in Computer Science, or a related technical field.

What will help you stand out (Nonessential Skills/Nice to Haves)

• Familiarity with cloud infrastructure, specifically AWS (Lambda, SQS, or SageMaker).
• Experience with event-driven architectures or message queues.
• A passion for automation and simplifying complex manual workflows.

#LI-Remote

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A$133,000—$213,000 USDZone B$115,000—$184,000 USDZone C$104,000—$166,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.