Brand Operations Manager

About Us We are a fast-growing jewelry brand looking for a highly organized, proactive, and detail-oriented Brand Operations Manager to help oversee day-to-day business operations across marketing, ecommerce, wholesale, and internal project management. We are a small but growing team, so this role is ideal for someone who thrives in a startup environment, enjoys wearing multiple hats, and can help bring structure, organization, and follow-through to a fast-moving business. This person will work directly with the founder and internal team to help keep projects moving, priorities organized, and departments aligned. What You’ll Do Brand Operations & Project Management Drive cross-functional projects and day-to-day operations by managing priorities, timelines, launches, approvals, and deliverables across marketing, ecommerce, wholesale, and operations to ensure the business stays organized and moving forward. Manage, maintain and improve internal systems, workflows and processes. Act as a central point of coordination between founder, internal team members and external consultants by managing communication, task delegation, follow-ups, approvals, deliverables, and accountability Proactively identify operational gaps and bottlenecks while developing scalable processes and solutions to support company growth. Turn founder ideas into actionable plans and timelines Create structure and clarity in a fast-moving environment Wholesale + Ecommerce Support Assist with retailer onboarding and account management (Nordstrom, Bloomingdale’s, Anthropologie, Free People, etc.) Lead and support Operations team in assortment planning, collection launches, product setup, promotional calendars and wholesale submissions Oversee Shopify storefront via double checking product listings, inventory organization, and operational workflows Help troubleshoot backend operational systems and retailer integrations Support multi channel reporting, analysis and inventory reviews Oversee and track wholesale purchase orders Marketing Support Manage marketing consultants (social media/influencer/UGC consultant, email marketing consultant, graphic designer) while ensuring cohesiveness and alignment Collaboratively strategize, create and oversee marketing calendar and campaign timelines Communicate brand roadmap with consultants to ensure marketing is aligned across all channels Review creative briefs, campaign assets, and launch timelines Support reporting and analysis across marketing initiatives and seek growth opportunities Help manage other creative partners as needed for brand photoshoots (photographers, models, etc.) Growth & Strategic Support Identify opportunities for business growth across wholesale and ecommerce channels Support retailer partnerships, brand collaborations, and new business opportunities Monitor sales performance, channel growth, and competitor trends to identify opportunities and inform strategy Pull and analyze reports across ecommerce, wholesale, influencer, and promotional channels to support data-driven decision making Who You Are Highly organized and detail-oriented with strong follow-through A proactive self-starter who anticipates needs and solves problems independently Comfortable managing multiple priorities and projects simultaneously Strong communicator with the ability to balance strategic thinking and day-to-day execution Collaborative, adaptable, and excited by fast-paced, growing brands and wearing multiple hats

Qualifications

2–5+ years of experience in operations, project management, brand management or a similar role Experience working in ecommerce, fashion, beauty, jewelry, or consumer brands preferred but not required Familiarity with tools like Shopify, Asana, Klaviyo, Google Sheets, Canva, and Slack is a plus Experience coordinating cross-functional projects and timelines Strong organizational and communication skills are required Strong understanding of wholesale/dropship operations and major retail vendor portals highly preferred Position Details Full-time Remote or hybrid depending on location Medical insurance contribution plan with employer covering 50% of monthly premium costs for employee coverage Company-provided work computer for use during employment Paid Time Off (PTO) with accrual-based structure: employees accrue 1 hour of PTO for every 40 hours worked Paid sick time totaling 40 hours annually Generous Set & Stones employee discount 401(k) plan with employer matching contribution Compensation: Starting at $72,000+ depending on experience Opportunity to grow alongside a fast-growing, entrepreneurial brand in a collaborative and creative environment Please mention the word **EXCELENT** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.