Issue Detective

Company Description

Life at Gameloft Sofia

We are a collective of avid gamers who create cross-platform games while living a culture full of energy, creative collision and fun. Ideas to break and fix stuff spark during internal workshops. Friendships grow over board-game tournaments. Theatre and Books clubs bring people together beyond the screen. Table tennis matches get competitive and parties are worth remembering. It’s a place where your best ideas actually make it into the build because games are created by cool people.

Job Description

WHAT YOU WILL BE WORKING ON

Main challenge

The primary focus of this role is to systematically investigate our game builds to identify, document, and help resolve software issues before the titles reach millions of players worldwide. You will act as an essential line of defense in ensuring game stability, performance, and overall quality.

What it means on a daily basis

•Execute test cycles – play various game versions repeatedly across different scenarios, hardware setups, and edge cases to uncover hidden flaws

•Document and track bugs – use our internal bug-tracking database (Jira) to log clear, detailed, and reproducible descriptions of identified issues according to company standards

•Collaborate with developers – work closely with the development team to communicate bugs promptly and follow up on fixes to update their status

•Follow quality plans – review game documentation, execute pre-defined test plans, and thoroughly work through structured test cases

What success will look like

•High-quality reports – your bug descriptions are clear, accurate, and easy for developers to reproduce without needing extensive follow-up questions

•Proactive problem solving – you catch critical or blocker issues early in the production cycle, minimizing the risk of bugs slipping into live versions

•Reliable testing delivery – you systematically cover your assigned test cases within agreed timelines while maintaining a high standard of attention to detail

Who you would be working with

You will join a talented, supportive QA team based in our Sofia studio. On a day-to-day basis, you will collaborate closely with game developers, artists, producers, and fellow quality assurance specialists within an agile development framework

Your recruitment journey

•Step 1 - CV Screening

Step 2 – an interview with the QA lead, producer and HR

Qualifications

WHAT YOU NEED TO SUCCEED

•Industry interest – а genuine passion for video games and a strong motivation to develop a career in Quality Assurance

•Language skills – good command of written and spoken English, essential for documenting bugs and collaborating internationally

•Technical familiarity (plus) – previous exposure to Agile methodologies or hands-on experience with bug-tracking tools like Jira is a distinct advantage

WHO YOU ARE

•An analytical thinker with strong problem-solving skills and a natural attention to detail

•A collaborative teammate who communicates clearly and thrives in a dynamic environment

A proactive learner eager to adapt to new tools, testing methodologies, and industry standards

Additional Information

WHAT’S IN IT FOR YOU

Benefits

•Additional health insurance including dental care and glasses reimbursement

•Hybrid work model with flexible working hours and shorter Fridays

•Food vouchers – 102 EUR per month

•Access to Multisport or Coolfit sports cards

•20 days paid annual leave plus one additional day off for your birthday

•Referral bonus and baby bonus

•Modern office at Sofia Tower 2 (Mall of Sofia)

•Gaming area with table tennis, air hockey, PlayStation 5, and board games

•Weekly fruit and snacks, daily hot beverages

•Access to internal trainings, studio library, and career development support

•Studio events, social gatherings, and charity initiatives

•Occasional gifts for special occasions

•Discount program with selected retailers and services

How to proceed

If you see yourself in this description, please send us your CV. We will process your application with full confidentiality and contact you if your profile matches our needs.