Customer Account Manager - Foodstuffs

Drive Growth. Be the Difference.
At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As a trusted partner for companies looking to expand their reach in Asia and beyond, we drive growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

Customer Account Manager – Foodstuffs (National)
We are seeking an experienced Customer Account Manager – Foodstuffs (National) to lead and manage our national relationship with Foodstuffs. This is a high‑impact role responsible for delivering volume, value, and quality outcomes across a strategically critical customer portfolio.

You will own the end‑to‑end customer interface — from joint business planning, NPD, and promotional execution through to forecasting, trade spend management, and cross‑functional collaboration. This role suits a commercially savvy FMCG professional who thrives in a fast‑paced, data‑driven environment and enjoys building trusted, long‑term partnerships.

What you’ll be doing:
Account & Commercial Management

• Lead the national relationship with Foodstuffs, presenting NPD, promotional programmes, and category reviews to key category managers
• Deliver financial targets including Annual Net Sales Value (NSV) and approved A&P budgets
• Provide accurate sales and promotional forecasts aligned to the S&OP process
• Monitor and control trade spend in line with approved budgets
• Prepare and submit deal sheets, forecasts, and NPD documentation within Foodstuffs systems and timelines
• Maintain accurate Foodstuffs trackers including baselines, promotional lifts, pricing, and trading terms
• Partner with DKSH Client Managers to develop profit models and supplier deal proposals

Sales & Execution Collaboration

• Work closely with Foodstuffs in line with agreed ways of working to understand customer needs and priorities
• Partner with the field team to support execution, including planogram implementation
• Communicate customer priorities and activity through regular updates, newsletters, and regional meetings

What you’ll bring:

• Strong influencing and negotiation skills, with the ability to align diverse stakeholders
• Proven experience managing major grocery or FMCG accounts (Foodstuffs experience highly desirable)
• Strong analytical capability, including the ability to use scan data and trade maths to build compelling commercial proposals
• Excellent communication and interpersonal skills
• Positive attitude and a willingness to learn
• A customer‑centric mindset with a strong drive to deliver results
• The ability to manage multiple priorities in a dynamic environment

If you’re commercially driven, relationship‑focused, and confident navigating complexity, we’d love to hear from you. Apply now with your CV and cover letter highlighting your suitability for the role.