Senior Sales Account Executive

About PrintPoss PrintPoss is a fast-growing Print-on-Demand platform connecting sellers with automated production and fulfillment infrastructure. We're looking for a Senior to own and grow our Seller Growth (SG) function.

The Role Once a seller makes their first top-up, they're yours. The SG team is responsible for everything after that — retention, growth, and turning sellers into long-term partners. You'll lead a team of 2–5, setting the standard for how PrintPoss keeps sellers active and scaling.

What You'll Do

• Build team workflows, KPIs, and SOPs; coach and develop each team member
• Monitor daily order trends per seller, catch early signs of drop-off, and act fast
• Proactively help sellers expand their product catalog and grow order volume
• Handle escalations, own seller satisfaction, and bridge internal teams (production, shipping, tech)
• Deliver regular reports and data-driven insights to leadership

Key KPIs

• Daily order growth (MoM) across the full portfolio
• Retention rate post first top-up
• Seller satisfaction score
• Team member performance

What We're Looking For

• 2–3 years in Account Management, Customer Success, or B2B/B2C Sales — e-commerce, logistics.
• Some experience leading or mentoring others
• Data-driven mindset — you read numbers, spot patterns, and act on them
• Strong relationship skills — sellers should want to call you when things get tough
• Proactive by nature; you don't wait for problems to escalate

Nice to Have

• Background in print, POD, or fulfillment
• CRM or customer management tool experience
• Familiarity with POD seller ecosystems