Software Engineer - I

About Dover: Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.

Designation: Software Engineer - I

Experience: 1-3 Years

Location: Bangalore

Roles and Responsibilities:

Application Support & Incident Handling –

• Act as point of contact for end-user issues and queries in eQMS/EHS applications like ETQ/ Enablon.
• Prioritize and track incidents/service requests.
• Perform initial troubleshooting and resolution for basic issues in eQMS/EHS applications like ETQ/ Enablon.
• Escalate complex technical issues to next level.
• Follow SLA and incident management processes.

Basic Technical Support –

• Assist in configuration changes under supervision of Architect.
• Support data uploads, corrections, and validation activities.
• Perform system smoke testing after deployments or fixes.

Documentation & Process Management –

• Update ticketing systems with proper resolution details.
• Maintain trackers for deliverables and project milestones.

Operational Support –

• Handle important non-technical operational tasks.
• Support report generation and data reconciliation activities in eQMS/EHS applications like ETQ/ Enablon.

Technical Knowledge –

• Well versed with MS Office applications (MS Word/ MS Excel/).
• Basic understanding of Applications/ Architecture / UI / Databases / Business Rules.
• Understanding about SAAS, PAAS, IAAS.
• Knowledge of scripting / RPA would be an added advantage.
• Aware of Jira and ServiceNow or other similar applications.