Commercial Lines Account Manager

About the Company

Our Client is a rapidly growing, large independent agency that doesn’t just keep pace with the market, they stay one step ahead. They are looking for a driven, self-starting Commercial Lines Account Manager. If you want a career with top-tier income, real advancement opportunities, and a culture that rewards performance, this is your move.

About the Role

This role includes bonus opportunities, performance-based advancement, and ongoing professional development.

Responsibilities

• Manage workflow priorities to ensure accurate, timely processing of policies, endorsements, binders, and certificates
• Build and maintain positive relationships with clients, carriers, and internal teams
• Process renewals alongside Sales Executives / Account Executives per agency protocols
• Verify policy accuracy and coordinate corrections with carriers as needed
• Review audits, resolve discrepancies, and facilitate client-carrier resolutions
• Enforce agency collections policy, invoice and pursue prompt payments
• Handle cancellation requests: determine root cause, retain accounts when possible, and notify leadership
• Assist clients with first reports of claims and follow up on claim status
• Support placement and marketing of renewal accounts
• Respond to carrier and client correspondence promptly
• Complete continuing education and training as requested by management

Qualifications

• Active Property & Casualty (P&C) License – required
• Experience: 3+ years of agency experience in Commercial Lines customer service or account management

Required Skills

• Communication: Articulate, confident, and enjoys client conversations
• Agency Systems: AMS360, proposal systems experience required

Preferred Skills

• Carrier Experience (plus): Accident Fund, Acuity, Auto-Owners, Chubb, Conifer, Hanover, Citizens, Hastings, Fremont, Frankenmuth, Michigan Millers, Pioneer, Progressive, Safeco, Travelers

Pay range and compensation package

• Base Salary: Competitive & commensurate with proven Commercial Lines experience
• Performance Bonuses: Paid on production, retention, and new business
• Health & Wellness: BCBS Health, Vision, Life, and Disability (ST & LT)
• Retirement: Simple IRA with 3% employer match
• Paid Time Off: 20 days (4 weeks) PTO + Several Paid Holidays + Weekends Off
• Sick Time: 72 hours MI Sick Time pre-loaded at start
• Perks: Company parties, training & development, advancement tracks
• Hybrid Flexibility: Work from home 2 days per week (after 90 days)

Equal Opportunity Statement

We are committed to diversity and inclusivity.