Claim Account Executive

MSIG USA continues to grow!

Company Overview

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Job Summary

The Claim Account Executive (CAE) is responsible for the execution and oversight of claims service delivery for assigned strategic and complex accounts. The role serves as the primary claims relationship owner, ensuring consistent communication, disciplined claim execution, issue resolution, and delivery of claims insights aligned to client business objectives.

Operating within MSIG’s Claims‑Led Modern Account Management Program, the CAE partners with Claims Leadership, Distribution Risk Managers, adjusters, litigation teams, and other internal stakeholders to deliver predictable, transparent, and value‑driven claims outcomes that support client trust, retention, and long‑term account performance.

Role is located in either - Atlanta, GA, Chicago, IL or Warren, NJ

Essential Duties And Responsibilities

Account Management & Client Engagement

• Maintain a comprehensive understanding of assigned clients’ business operations, risk profiles, and service expectations.
• Serve as the primary claims contact for assigned accounts, ensuring timely, professional, and consistent communication.
• Build and sustain effective working relationships with client risk leadership, brokers, and key stakeholders.
• Conduct on‑site visits, claim reviews, and stewardship meetings as appropriate.

Claims Service Execution

• Execute the Claims Service Plan (Day 1 document), including special handling instructions, escalation thresholds, reporting requirements, and communication standards.
• Coordinate claim reviews, large loss discussions, and issue resolution with adjusters, litigation teams, and internal partners.
• Monitor adherence to service commitments and escalate issues appropriately to Claims Leadership.
• Ensure compliance with Special Claim Instructions and participate in audits or service reviews as required.

Stewardship, Reporting & Insights

• Prepare and present claims‑led stewardship materials connecting loss activity to trends, operational drivers, and Total Cost of Risk considerations.
• Translate claims data into actionable insights rather than transactional reporting.
• Support renewal and pre‑renewal meetings by providing claims performance narratives and issue awareness.

Cross‑Functional Collaboration

• Partner with Claims Leadership, Distribution Risk Managers, Underwriting, Risk Engineering, IT, and Finance to ensure a coordinated client experience.
• Share client feedback, service trends, and improvement opportunities internally.
• Support continuous improvement of account management processes and standards.

Customer Service & Professional Standards

• Demonstrates professionalism, sound judgment, and discretion in all client interactions.
• Responds promptly to client inquiries and service needs.
• Manages complex or sensitive situations calmly and constructively.
• Communicates clearly, sets realistic expectations, and follows through on commitments.
• Maintains accurate documentation of client requests and service activity.

Qualifications/Education & Experience

• Bachelor’s degree preferred or equivalent business experience.
• Minimum 5 years of experience in large account property & casualty insurance, including claims exposure.
• Claims handling or claims management experience strongly preferred.
• Professional insurance designations (e.g., CPCU) encouraged.

Knowledge & Skills

• Strong knowledge of property & casualty claims practices, policies, and regulatory considerations.
• Ability to interpret insurance policies, procedures, and special handling instructions.
• Proficiency in analyzing loss data and identifying trends.
• Strong verbal, written, and presentation skills.
• Effective time management and organizational skills.
• Proficiency with Microsoft Office and insurance systems.

Supervisory Responsibility

• No direct supervisory responsibility.

Salary: the base pay range is $150,000.00 - $180,000.00. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.

Additional Benefits

Healthcare and Retirement Benefits

Comprehensive medical, dental, and vision coverage

401(k) with a generous employer match and profit-sharing contribution

Wellness incentive program

Life and accidental death and dismemberment (AD&D) insurance

Flexible spending programs

Short-term and long-term disability plans

Additional Benefit Programs

Paid time off program

Paid charitable leave

Paid parental leave

Tuition reimbursement program

Personal insurance (auto/homeowners) discounts

OR

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.