Key Account Manager

Who You Are

You’re a commercially driven, client-facing operator who thrives in a dynamic, high-performance environment and takes full ownership of your work. You combine strategic thinking with hands-on execution, turning business objectives into clear, actionable plans that deliver results.

You bring a strong sense of accountability, move with urgency, and consistently raise the bar, both in your own work and in supporting junior team members. Confident and credible with clients, you build strong relationships, navigate complexity with ease, and proactively identify opportunities to grow accounts. You’re highly self-directed and able to manage multiple priorities across teams and markets without missing a beat.

Highlights of What You’ll Do

Reporting to the Global Chief Operating Officer, the Key Account Manager is responsible for ownership and growth of key client accounts by driving strategy, execution, and revenue expansion across cross-functional teams and APAC markets. A typical day will involve:

Account Ownership & Client Management

• Serve as the primary point of contact for a portfolio of client accounts, leading onboarding, ongoing engagement, and program delivery end-to-end
• Own client relationships and program outcomes, managing scope, expectations, timelines, and overall account health
• Build and maintain strong relationships with key client stakeholders, proactively addressing challenges and ensuring a high standard of client experience

Strategy & Program Execution

• Translate client objectives into clear, actionable strategies and integrated go-to-market plans across APAC markets
• Collaborate with cross-functional teams (Operations, Marketing, Logistics, and regional teams) to execute programs and deliver measurable results
• Continuously improve processes, tools, and ways of working to enhance efficiency and program effectiveness

Revenue Growth & Commercial Impact

• Identify and drive account growth opportunities, including upsell, cross-sell, and expansion initiatives
• Support broader business development efforts and contribute to overall revenue growth

Leadership & Collaboration

• Provide guidance and oversight to a junior team member (e.g., Coordinator), supporting prioritization, output quality, and development
• Work closely with internal stakeholders across regions and functions to ensure alignment and seamless delivery

Performance, Reporting & Insights

• Lead performance tracking and reporting, leveraging data and insights to optimize programs and inform strategic decisions
• Develop client-ready materials and deliver clear, compelling presentations to internal and external stakeholders

What You’ll Bring Along

Must-Haves:

• 3-7 years of experience in program management, merchandising, marketing, branding, e-commerce management, client services, and/or business consulting
• Demonstrated background in client service work, marketing strategy, go-to-market planning, e-commerce, or brand management
• Applied knowledge of the online ecosystems of China, Japan, Korea and/or Southeast Asia
• Ability to communicate with culturally diverse teams and clients
• Ability to collaborate with internal, external, and geographically dispersed teams
• Aptitude for digital tool adoption and process building to enhance efficiency
• Proven drive for results with experience in delivering operational and strategic programs to meet and exceed targets and objectives
• Outstanding ability to communicate confidently, verbally and in writing
• Passion for customer service
• Ability to thrive in a fast-paced environment; highly self-motivated
• Team player with strong interpersonal skills
• Demonstrated ability to guide, mentor, or oversee junior team members in a results-driven, client-facing environment
• Self-disciplined; ability to self-manage and perform effectively with minimal supervision
• Ability to resolve ambiguity and think quickly on your feet
• Creative thinker with strong analytical skills; balance of IQ and EQ

Nice-to-Haves:

• Background in integrated or digital services agencies is an asset
• Experience managing end-to-end e-commerce programs or marketplace operations is an asset
• Exposure to product management or merchandising is an asset
• Experience working with regional or global brands expanding into APAC is an asset
• Fluency in Mandarin and/or Japanese and/or Korean is an asset

What We’ll Give You

Salary:

• $30,000-$38,000 HKD per month + Commission

Growth Opportunities:

• High potential for advancement in a fast-growing company

We are always looking for top talent. If your skills and professional experiences vary slightly from those listed in this job posting, the scope of work and salary may be amended to reflect your personal qualifications.

Where You’ll Work

This is a hybrid position, working on-site at our office in Hong Kong's Causeway Bay 3 days per week.

Who We Are

WPIC Marketing + Technologies drives revenue for global brands in China, Japan, Korea, and SEA through data, analytics, e-commerce solutions, warehousing and logistics, and essential support services. With more than 275 employees in offices across 11 cities, WPIC is the world’s leading APAC e-commerce and technology consultancy. Our team provides end-to-end market entry and growth solutions for global brands looking to succeed in APAC. With more than 15 years of on-the-ground experience, WPIC has successfully deployed over 650 organizations in the APAC region.

WPIC values the diversity of the people we hire and serve. We strive to foster a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s unique talents and strengths.

Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

A human being reviews all applications and decides who moves forward. We use AI in our video interviews to summarize notes and transcripts. Trained staff review recordings before any hiring decision is made.