Collections Account Manager

At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.

If you're looking to make an impact and grow with a team that values you, come join us!

Job Description

Position Overview:

Join our fast-growing, high-performing Collections team at Snap! We’re looking for a motivated, customer-focused Collections Specialist who is ready to make an impact, help customers get back on track, and contribute to an amazing team culture.

How you’ll make an impact:

• Make outbound and inbound calls to customers with past-due accounts.
• Negotiate payment arrangements and help customers find the best resolution for their delinquency.
• Use strong negotiation, problem-solving, and assertiveness to achieve successful outcomes.
• Follow all policies, procedures, and regulatory requirements accurately.
• Deliver a fast, friendly, and flexible customer experience.
• Maintain professionalism and empathy while performing soft collections activities.
• Accurately document customer conversations and account updates in the system.

• 6+ months of collections experience preferred (soft or hard collections).
• Advanced English (B2+) in speaking, reading, and writing.
• Schedule flexibility — Monday through Friday between 7:00 AM and 7:00 PM; one Saturday per month required.
• Excellent written and verbal communication skills with strong attention to detail.
• High level of assertiveness, confidence, and professionalism.
• Strong work ethic with the ability to work independently and meet performance goals.
• Ability to work under pressure, multitask, and adapt to changing priorities.
• Fast learner with the ability to retain and apply new information effectively.
• High school diploma or equivalent required.

• Generous paid time off
• Competitive medical, dental & vision coverage
• 401K with company match for US
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Access to mental health and wellness resources
• Company-paid volunteer time to do good in your community
• Legal coverage and other supplemental options
• A value-based culture where growth opportunities are endless

Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.

California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice