Executive VIP Account Manager

Company Description

We are SkillOnNet, leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

We are looking for an Executive VIP Manager in Mexico to cater for our absolute top tier clientele in the Mexico region. As Executive VIP Manager you are responsible to oversee a portfolio of assigned customers and actively seek solutions to potential problems as well as engaging customers’ attention and loyalty. If you have a flair for VIP client communication and understand consumer behaviour, we would like to meet you.

Responsibilities include:

• Identify and assess customer needs to deliver service that consistently exceeds expectations.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Take the extra mile to engage customers through various platforms.
• Arrange activities tailored to customers’ preferences in the designated market, e.g. sport events.
• Go above and beyond to create positive and memorable customer experiences.

What we are looking for:

• Self-motivated and ambitious individual who wants to excel in interpersonal relationships.
• Get-things-done mentality from taking initiative to execution.
• Excellent networking skills and inside information on market’s ongoing events.
• Familiarity with CRM systems and practices will be considered as an advantage.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong communication/public relations along with active listening skills required.
• Accountability and conscientiousness.

What's in it for YOU?

• Fully remote work.
• Attractive renumerations package.
• Prospect to build something from scratch and see it to fruition.

What Life at SkillOnNet is like!

• SkillOnNet is a firm believer in putting people first and our “family oriented” multinational culture is what drives us. We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.