Account Manager

Partner Success Manager | MSP Relationships | Melbourne

Are you a natural relationship-builder who thrives on autonomy and loves working with MSPs?

Join a high-growth Cyber Resilience SaaS vendor provider that helps managed service providers and IT teams automatically secure and standardise Microsoft 365 environments at scale through policy automation and compliance management.

💼 What You’ll Be Doing:

• Managing a book of 45-50 Managed Service Providers
• Drive adoption through QBRs/ strategic partner reviews and product roadmaps
• Support renewals and retention/churn targets through health checks, CSAT and proactive relationship management
• Utilize tools such as HubSpot, Microsoft 365, AI copilots, and Fathom to support partner success workflows
• Represent the company at roadshows and industry events, strengthening partner engagement
• Proactively engage partners via phone, LinkedIn, and email communication

🧠 Ideal Candidate:

• 1-2 years’ experience in Account Management / Customer Success
• MSP exposure or experience beneficial (from an MSP or worked with MSPs)
• Strong communicator with a customer-centric mindset
• Technically inclined OR eager to learn
• Comfortable balancing relationship management and project coordination responsibilities
• Not afraid to pick up the phone and proactively engage clients
• Passionate about customer success and solving business challenges

🌟 Why This Role Is Different:

• Autonomy + ownership: Run your region like it’s your own business
• Product Market Fit: Sell a proven product MSPs love
• Flexibility + impact: Work with purpose, not micromanagement
• Mission-driven culture: Join a supportive, values-led team that prioritises relationships over transactions

Ready to build your career with a company that gives you room to move and a product partners genuinely want?

Apply now and help MSPs win bigger with smarter M365 policy management