Franchise Account Manager

Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About The Role

The Franchise team is a key part of Tyro's growth strategy and is responsible for building strong relationships with franchise partners, supporting head office and field stakeholders, and growing performance across franchise networks.We work closely with cross-functional teams to deliver a high level of service, consistency and commercial outcomes across multi-site portfolios.

Reporting to the Franchise Account Management Leader, you will manage a portfolio of franchise and multi-site partners. Your key responsibility will be to retain and grow existing franchise relationships, drive product adoption and rollout across networks, and ensure head office and site-level stakeholders receive a proactive, high quality account management experience.

What You'll Do

• Proactively manage a portfolio of franchise and multi-site partners to retain business and minimise churn.
• Build and maintain strong relationships with key franchise stakeholders across head office (franchisor), operations, finance and store networks (franchisee / company owned).
• Establish a robust operating rhythm including regular account reviews, quarterly business reviews and agreed action plans.
• Lead commercial discussions and rate reviews to support retention, renewal and sustainable margin outcomes.
• Identify and execute growth opportunities across existing franchise networks, including new site openings, network expansions and product cross-sell.
• Partner with internal sales teams to support franchise acquisition opportunities that require ongoing account management.
• Drive adoption of Tyro payments, banking and eCommerce solutions across franchise portfolios.
• Coordinate internal stakeholders across onboarding, operations, support and product teams to deliver a seamless partner experience.
• Monitor portfolio performance, maintain accurate account plans and use data and insights to prioritise actions and opportunities.
• Escalate dissatisfied partners or material issues through the appropriate internal processes and ensure timely resolution.
• Support franchise initiatives, campaigns, pilots and projects

What You'll Bring

• Experience in account management, relationship management or business development, ideally in franchise, multi-site or B2B environments.
• Strong commercial acumen and confidence leading negotiations and value-based conversations.
• Excellent time management and the ability to manage multiple stakeholders, priorities and projects.
• Build strong relationships with both customers and stakeholders (internal/external).
• A data-led mindset with the ability to interpret performance trends and identify growth opportunities.
• High levels of initiative, ownership and follow-through.
• Contribute to the energetic and vibrant Tyro culture.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll Also Receive

• A mix of in-office and remote working (3 days in the office)
• Learning and career development opportunities
• 18 weeks paid primary carers leave
• 12 weeks paid secondary carers leave
• Annual team-based volunteer day
• Birthday Leave
• Power Up Day (Additional day of leave)
• Weekly team social events, snacks, craft beer and wine, ping pong and video games
• Taco Tuesdays
• Mental health and wellness initiatives
• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.