Commercial Lines Account Manager

Seeking a P&C AM for a top 5 national retail broker in the country working hybrid out of Dedham, MA or Boston, MA. This role is servicing a mid market generalist book of business.

The Account Manager's main responsibility is to manage daily client service needs for a designated book of business, which may be overseen by a Producer or Account Executive responsible for service, placement, and business development.

Your Impact:

• Renewal & Placement Support: Assist with renewal strategy, prepare submissions, proposals, and binding documents; gather exposures and loss information.
• Client Service: Serve as the main day‑to‑day contact for client questions, policy changes, certificates, invoices, endorsements, audits, and routine contract review.
• Claims Assistance: Help clients report new claims and provide support on ongoing or large claims.
• Policy & Billing Administration: Set up policies in the system, request invoices, monitor aged receivables, resolve carrier discrepancies, and process refunds when needed.
• Carrier & Market Coordination: Work with carrier partners to place renewals in the best markets and support market‑consolidation initiatives.