BRANDED MERCHANDISE ACCOUNT MANAGER

This position is on a base annual salary + commission plan. Base Salary is dependent on experience.

DCG ONE is one of the largest privately held marketing service providers in the country. Based in Seattle, with locations in NYC and Maryland, we help companies deliver their brand worldwide through creative, print, and fulfillment services.

About The Role

The Branded Merchandise Account Manager will serve as the primary point of contact for key clients, acting as the face and subject-matter expert of our branded merchandise practice. In this role, you will partner strategically with Account Executives to identify and support client growth opportunities. You’ll lead large, complex client programs—from creative product ideation and solution development to logistics, operations, and ordering best practices—while also supporting production and billing processes with the help of internal teams.

If you are a strategic thinker who enjoys building client relationships, bringing creative ideas to life, and managing end-to-end branded merchandise programs, we encourage you to apply!

Benefits

• Paid Time Off
• Medical, Dental, Vision
• Life/AD&D Insurance
• 401(k) with matching
• Accident Insurance
• FSA
• 9 Paid Holidays
• Monthly Cookie Days!

Responsibilities

• Serve as subject matter expert and client go-to for all branded merchandise needs.
• Develop a deep understanding of client objectives, pain points, and business opportunities through the lens of branded merchandise and related solutions.
• Work directly with the Sales Director and stakeholders on strategic account growth initiatives.
• Oversee project execution (ideation, pricing, production, fulfillment) for client book.
• Own project margins and direct client billing and project reconciliation.
• Represent DCG ONE as branded merchandise subject matter expert in client meetings (virtual and in-person).
• Keep CRM and project management software updated with project and production details as updates are received.

Qualifications

• 5+ years of account management experience in a branded merchandise distributorship.
• In-depth understanding of branded merchandise product environment, sourcing channels, product development, and inventory management solutions.
• Exceptional communication (written and oral) and organizational skills.
• Familiarity with CommonSKU and Hubspot strongly preferred.
• Self-motivation, independence, and critical thinking
• Ability to work both independently and collaboratively in a team setting.
• Flexibility to travel locally/regionally for client meetings and event support.
• May be required to complete and pass a Public Trust Security Clearance
• Bachelor’s degree in Business Administration, Marketing, Digital Media, Technology, or a related field preferred.

Essential Abilities

• Excellent Leadership Skills
• Strategic Thinking
• Ethical Decision Making
• Business Acumen
• Customer/Client-Focus
• Financial Management
• Excellent Communication Skills
• Creative Problem Solving
• Project Management
• Presentation Skills
• Teamwork and Collaboration
• Flexibility and Adaptability

TRAVEL

• This position may require some travel to client meetings.
• This position is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Physical Requirements

• Prolonged sitting and extensive data entry and typing
• Minimal lifting of office equipment and supplies
• May be required to frequently lift up to 10 lbs
• Hand dexterity and strength
• Flexibility in work hours may be required

WORK ENVIRONMENT

This position is predominantly held in a clerical environment and may also work or access the production floor in an industrial warehouse setting.

• This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud.

Equal Employment Opportunity & At-Will Employment

DCG ONE does not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status, or any other considerations made unlawful by Federal, State, or local laws. We believe in providing eligible and qualified employees with opportunities to advance. DCG ONE is an at-will employer.