Account Manager

BBI is a global data engineering consulting firm that empowers clients to effectively scale and modernize. We combine engineering fundamentals and innovative tools to execute business-critical, end-to-end projects on-time and on-budget. We offer expert services across Data Integration, Data Modernization, Data Migration, Data Architecture, Platform Support, and Application Services. Our goal is to provide business value in the most effective way for our clients so clients can focus on growth.

Position Summary

We are looking for a talented and seasoned Account Manager to become a key part of our team. The ideal candidate will spearhead efforts to expand our client portfolio while strengthening partnerships with our existing customers. This position demands a proactive professional who can utilize their industry knowledge, nurture valuable relationships, and propel revenue growth in alignment with our organization's strategic objectives.

Essential Duties

• Client Relationship Management and Growth: Oversee client relationships within the assigned account portfolio, fostering new connections and enhancing engagement with existing clients to strengthen partnerships and drive growth.
• Revenue Oversight: Manage profit and loss (P&L) across the portfolio, including margin optimization, financial forecasting, budgeting, reporting, invoicing, and collections to ensure financial health.
• Account Strategy and Governance: Develop comprehensive account plans, identify opportunities to pursue, and establish effective processes for monitoring, control, and reporting to ensure strategic alignment.
• Business Development and Logo Acquisition: Establish new client relationships and leverage existing networks to secure new business (“logos”) while scaling partnerships with current clients.
• Contract Management: Draft, review, and update key contractual agreements, such as Master Service Agreements, Non-Disclosure Agreements, Statements of Work, and Change Orders, ensuring compliance and clarity.
• Delivery Excellence: Collaborate with delivery teams and stakeholders to uphold quality standards, ensuring commitments to clients are met with precision and efficiency.
• Talent and Resource Management: Develop staffing plans to support client contracts and new business opportunities. Partner with internal teams to manage performance, foster training, and implement professional development to align with delivery needs.

Qualifications

• Educational Qualifications: Bachelor's degree in a relevant discipline, such as Business Administration, Computer Science, or Engineering.
• Professional Experience: A minimum of 15 years in the professional services and consulting industry, showcasing extensive expertise.
• Customer-Centric: Demonstrated Customer-Centric Mindset by prioritizes client satisfaction and long-term retention over short-term gains, acts as a trusted advisor, providing proactive recommendations and quickly addresses client concerns and ensures swift issue resolution.
• Core Competencies: Demonstrated proficiency in business development, program management, project management, and delivery management.
• Proven Account Management Skills: A successful history of excelling as an Account Manager in fast-paced and rapidly evolving environments.
• Proven Project & Program Management Skills: Demonstrated, strong past experience in Project Management expertise and able to provide guidance/mentoring/support across multiple teams managed by PMs.
• Relationship Building: Established ability to engage and build connections at all organizational levels, including technical teams, senior managers, directors, and C-Suite executives.
• Executive Presence: Demonstrates outstanding leadership skills with the ability to inspire, guide, and influence teams and stakeholders effectively at all organizational levels.
• Proposal Expertise: Hands-on experience in creating, developing, and presenting compelling proposals.
• Leadership and Communication: Strong leadership, interpersonal, communication, and presentation skills that inspire collaboration and trust.
• Consulting Engagements: Diverse experience in technology and business consulting, particularly in Data Management and Data Engineering.
• Technological Proficiency: Knowledge of innovative technologies, such as Cloud computing, AI/ML concepts, Generative AI, and other digital transformation and data engineering solutions.
• Collaborative Teamwork: Extensive experience working with large, geographically dispersed teams within a matrixed organizational structure.

Preferred

• Post-graduate degree or MBA.
• Project Management Certification: Certification in project management, such as PMP.
• Scrum Master Certification.
• Project Management Methodologies: Knowledge of project management methodologies, such as Agile, Scrum, or Waterfall.
• Project Management Tools: Proficiency in project management tools, such as Asana, Trello, MS Project, or Jira.