Commercial/Personal Insurance Account Manager

Job Title: Personal and/or Commercial Insurance Account Manager

Job Summary

Seeking a dedicated and experienced Commercial and/or Personal Insurance Account Manager to manage relationships with clients. The role involves addressing personal insurance needs with exceptional service and tailored solutions. This position focuses on building trust, delivering high-quality service, and providing personalized insurance recommendations aligned with clients' unique needs.

Responsibilities

• Act as the primary contact for Personal & Commercial Lines clients, offering expert guidance on insurance products.
• Manage client accounts, ensuring timely policy renewals, endorsements, and updates.
• Develop customized insurance solutions to meet individual client needs, identifying opportunities to enhance coverage.
• Build and maintain strong relationships with clients, delivering exceptional service.
• Respond to inquiries about insurance coverage, claims, billing, and policy changes promptly and accurately.
• Collaborate with internal teams such as underwriters, sales, and claims departments to ensure seamless service delivery.
• Maintain accurate documentation of client interactions and account activities in compliance with company standards.
• Stay informed about industry trends, products, and regulatory requirements to provide clients with relevant advice.
• Identify and proactively resolve client issues that may impact satisfaction.

• Experience as an Account Manager or similar role in the insurance industry, particularly in personal & commercial lines insurance.
• Comprehensive knowledge of personal insurance products, coverage options, and relevant regulations.
• Strong interpersonal and communication skills with the ability to build trust and engage with clients at all levels.
• Highly organized and detail-oriented, with the ability to manage multiple client accounts and priorities.
• Experience with client relationship management (CRM) software and other relevant tools.
• Problem-solving and critical-thinking skills to assess client needs and recommend suitable solutions.
• A strong focus on providing excellent customer service.
• Possession of insurance-related professional designations (e.g., CPCU, CISR) is a plus.
• High school diploma or equivalent required; Bachelor's degree in Business, Insurance, or a related field preferred.
• Licensure in personal insurance (state-specific requirements may apply) or willingness to obtain licensure promptly following hire.