Head of Account Management

About The Role

Balfour Beatty is looking for a Head of Account Management to lead and shape how we build long‑term, high‑value relationships across our Regional Buildings business. This is a pivotal leadership role, responsible for setting the account management strategy, influencing customer behaviours and ensuring we focus our effort where it delivers the greatest value.

Working closely with senior leaders across the UK, you’ll drive a strategic, disciplined approach to customer engagement and work winning. You’ll champion high‑value selling, guide customers towards sustainable procurement models and ensure that our propositions align with their long‑term business objectives.

The location for the role is UK flexible, with travel as required.

What you'll be doing

• Lead and deliver the account management strategy for the Buildings business, aligned to the wider UK work winning strategy
• Build, maintain and grow senior‑level relationships with key customers, influencing procurement routes and commercial behaviours
• Drive sustainable pipelines of work, ensuring focus on high‑quality opportunities that support long‑term growth
• Champion high‑value selling principles, coaching teams to strengthen relationships and improve conversion
• Oversee robust account planning, including regular reviews, customer insight and performance reporting
• Partner with work winning, delivery and operational teams to ensure a seamless transition from opportunity through to delivery
• Maintain strong executive‑level engagement with customers during operational delivery to protect and enhance customer experience
• Monitor market conditions and identify new customer opportunities aligned to business strategy
• Provide clear, accurate pipeline and performance reporting to support effective decision‑making
• Lead, develop and inspire a high‑performing account management team

Who we're looking for

• Strong commercial acumen with experience developing and delivering account or business development strategies
• Proven ability to build trusted, senior‑level customer relationships and influence outcomes
• Experienced people leader with a track record of developing high‑performing teams
• Strong communicator, able to engage and influence across a wide range of stakeholders
• Solid understanding of business development and work winning in complex environments
• Experience within the built environment or construction sector
• Results‑focused, resilient and collaborative leadership style
• Committed to inclusive leadership and making a positive impact across the business

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

Benefits

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About Us

Operating across England and Wales, our buildings teams create places where people live, are cared for, work, learn, meet and have fun, with a focus on the aviation, health, defence, education and development sectors.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: [email protected]