Enterprise Account Manager

Enterprise Account Manager

📍 Location: Gurugram | On-site

🕐 Schedule: US Business Hours · 7:00 PM – 4:00 AM IST

📂 Function: Enterprise Customer Success

📊 Level: Senior Individual Contributor

About Spyne

Spyne is revolutionizing automotive retail through Generative AI. What began as a focused solution for helping dealers sell cars online has grown into the world's first AI-powered automotive retail ecosystem — transforming how 350,000+ dealers market and sell vehicles across the globe.

Backed by $16M from Vertex Ventures and Accel, Spyne has achieved 5X revenue growth in 15 months and is targeting 3–4X growth this year. With industry-first AI Image and 360° solutions, Spyne is aggressively expanding across the US and Europe.

The Role

This is not a traditional Customer Success position. We are looking for a Strategic Operator — someone who thinks like a management consultant, executes with founder-level ownership, and drives commercial outcomes like a sales leader.

As an Enterprise Account Manager, you will own a portfolio of high-value accounts across the US. You are the single-threaded owner: accountable for adoption, retention, expansion revenue, and account health. Every internal team — Product, AI, Engineering, and Operations — is a resource you orchestrate to deliver measurable success for your customers.

Key Responsibilities

Revenue Ownership & Account Strategy

• Own renewals, upsell targets, and net revenue retention for your account portfolio
• Develop and execute strategic account plans with defined success metrics and ROI frameworks
• Identify whitespace expansion opportunities and lead them to close with commercial rigor
• Maintain accurate revenue forecasting and account health reporting for senior leadership

Executive Stakeholder Management

• Build trusted advisor relationships with General Managers, VPs, and C-suite executives at US dealership groups
• Lead executive business reviews (EBRs) that demonstrate quantifiable business impact
• Navigate complex organizational structures and multi-threaded buying committees

Complex Problem Resolution

• Diagnose and resolve sophisticated customer challenges — often with ambiguous inputs and tight timelines
• Drive cross-functional alignment across Product, Engineering, and AI teams to deliver customer outcomes
• Translate customer feedback into structured product insights that influence the roadmap

Customer Advocacy & Lifecycle Management

• Engineer high-satisfaction customer journeys from onboarding through expansion
• Convert satisfied customers into referenceable advocates and case study participants
• Proactively identify churn risk signals and develop mitigation strategies

Candidate Profile

Experience

• 6–10 years in enterprise customer-facing roles: SaaS Customer Success, Strategic Account Management, Management Consulting, or Pre-Sales
• Demonstrated track record of managing and growing a portfolio of enterprise accounts
• Prior exposure to US markets is a strong preference, a valid B1/B2 visa is a plus
• Experience in automotive, retail technology, or AI/ML platforms is a plus

Education

• Tier-1 / Tier-2 Engineering or MBA background preferred (IITs, BITS, NSIT, IIMs, ISB, MDI, NMIMS, or equivalent)

Skills & Attributes

• Strong commercial acumen — you understand unit economics, ARR drivers, and account profitability
• Executive presence with polished verbal and written communication; comfortable navigating CXO conversations
• Structured problem-solver: you break ambiguous situations into hypotheses and drive to resolution
• High operational velocity — you prioritize ruthlessly and move fast without sacrificing quality
• Collaborative by nature; skilled at aligning cross-functional teams without direct authority
• Willingness and discipline to work US business hours (7:00 PM – 4:00 AM IST) consistently

About the Schedule

Customer obsession at Spyne is not a value statement — it is an operational commitment. Our customers operate during US business hours, so our Enterprise Account Management team does too.

Our Gurugram office runs a fully active US-hours shift: well-staffed, collaborative, and energized. You will be working alongside peers who share the same schedule, with strong operational support from leadership throughout the night.

Why Spyne

• Hypergrowth trajectory: 5X revenue in 15 months; targeting 3–4X this year
• High-impact, high-ownership role with direct influence on company revenue outcomes
• Competitive base salary, performance-based incentives, and equity participation
• Flat, meritocratic culture — autonomy and accountability over hierarchy and politics
• Premium tooling and hardware: you choose your machine and tools
• Young, high-caliber team (average age 25–26) led by seasoned operators building at scale