Account Manager / Customer Success Manager

AWERTI is a Ukrainian IT company that develops big data analytics products and services for the streaming, advertising, esports, and sports markets. Our main products, https://escharts.com and https://streamscharts.com, are among the largest known public sources of streaming and esports analytics worldwide.

A Few Facts

• We provide data to teams, tournament operators, streaming agencies, influencers, brands, and game publishers worldwide.
• We possess the most detailed statistics about streaming you can find online.
• We have data on 50M channels and billion streams across the 25+ most popular live-streaming platforms, including Twitch and YouTube.

🚀 About the role

We’re looking for a Customer Success Manager who will help our clients get the most value from our products and build long-term relationships with them.

🎯 We Are Looking For People Who Will

• Will increase the loyalty of our customers
• Will advise clients and conduct onboarding
• Will represent the interests of clients in the company
• Help our customers get value from using our products
• Will prepare educational materials and develop internal and external knowledge bases
• Interact with sales managers
• Have 1–3 years of relevant work experience

🤝 You Are Suitable If You

• Know and understand the principles of customer relations
• Clearly understand the tasks at hand
• You are able to listen and hear the needs of clients/partners
• You are active, sociable, and know in practice what time management is
• Confidently speak and write in English

➕ An Additional Plus Can Be

• Successful experience in customer support
• Knowledge and understanding of streaming and esports markets
• a well-developed sense of empathy and research skills
• If you know and use AI products
• If you can speak other languages
• Lack of fear of doing new things

💼 What We Offer

• Flexible work format: remote, hybrid, or office (Kyiv)
• Working hours: 11:00 - 20:00 on weekdays
• A horizontal team structure with real ownership and minimal bureaucracy
• Twenty-one working days of vacation per year. We work with people for a long time, so rest is essential.
• Budget for self-development (courses, sports, health, etc.)

🙌 Ready to join?

If this sounds like your kind of role — we’d love to hear from you.