Account Supervisor

Position: Account Supervisor

Office Location: Greater Phoenix Area

Work Schedule: Hybrid

Some professionals love being the go-to person who keeps everything going - like keeping clients happy, projects on track, and teams aligned. If that's you, keep reading. Here at The Keller Group, we're working with a well-established marketing organization that's built a strong reputation for both its work and its culture. Their team is close-knit and collaborative, with a track record of delivering strong results for clients across ranges of industries and brand sizes. They're adding a key player to their Account Services team and while it's fully remote, they're looking for someone local to Phoenix to collaborate in person as a team occasionally. The ideal candidate is someone who can step in, take ownership of client relationships, and confidently work from kickoff through delivery. This isn't a delegation type of role, it's for someone who loves being actively involved… solving problems IRL, thinking strategically, and ensuring great work gets out the door.

What You’ll Do:

Be the Go-To Person for Clients

• Build strong, day-to-day relationships and become a trusted and consultative partner.
• Lead conversations about marketing campaign progress, results, and next steps.
• Identify growth opportunities to expand accounts and bring fresh ideas to the table.

Own Project & Financial Oversight

• Collaborate cross-functionally, bringing digital, media, and creative campaigns to life.
• Develop and manage timelines, deliverables, and expectations across various projects.
• Be detail-oriented, making sure nothing slips across all deliverables.
• Help shape scopes of work and keep projects aligned to budget parameters.
• Track progress, hours, forecasting, and overall project timeline.
• Partner internally and externally to ensure everything stays efficient and profitable.
• Support forecasting, billing processes, and financial tracking

Support & Mentor Team Members

• Provide direction and support to team members across all levels within the organization
• Create a team environment that's collaborative, accountable, and solutions oriented.
• Act as a resource for problem-solving and escalation
• Contribute to ongoing team development and knowledge sharing.
• Bring structure and clarity to fast-moving, deadline-driven work.

What You Bring:

• Bachelor's degree in Marketing, Communications, or a relevant field.
• 8+ years of proven experience in account management within an agency environment.
• Ability to manage multiple clients and integrated campaigns simultaneously.
• Strong project management expertise across owning timelines, budgets, and scopes.
• Confidence working cross-functionally with internal and external teams.
• Detail-oriented with a proactive, self-starter mindset.

Why You'll Love It:

• Flexible, remote work schedule with occasional in-person collaboration.
• Medical + dental + vision coverage +401k
• Generous PTO
• Career development opportunities

This is your chance to join a dynamic team where your voice matters, work is visible, and your impact is felt across both clients and the organization. If you're local to Phoenix and ready to lead client relationships at a place where great work and great culture go hand in hand, let's connect!