Account Manager - Operations

Job Description: Account Director - Facility Management (Banking Client)

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned banking client accounts
• Build and maintain strong C-level relationships with client stakeholders
• Conduct regular client meetings, business reviews, and strategic planning sessions
• Ensure exceptional client satisfaction and retention

Service Delivery Management

• Oversee end-to-end facility management services including Hard services (HVAC, electrical, plumbing, fire safety) Soft services (cleaning, security, catering, landscaping) Space planning and workplace optimization Energy management and sustainability initiatives
• Monitor service level agreements (SLAs) and KPI performance
• Lead incident resolution and crisis management

Business Development

• Identify opportunities for service expansion and contract growth
• Develop and present proposals for additional services
• Collaborate with sales teams to secure new business opportunities
• Conduct market analysis and competitor benchmarking

Financial Management

• Manage P&L responsibility for assigned accounts
• Develop and monitor budgets, forecasts, and financial reports
• Optimize cost efficiencies while maintaining service quality
• Process invoicing and manage contract negotiations

Compliance & Risk Management

• Ensure compliance with banking industry regulations and security requirements
• Maintain knowledge of financial services compliance standards
• Implement risk mitigation strategies
• Coordinate vendor management and due diligence processes

Required Qualifications

Education & Experience

• Bachelor's degree in Business, Engineering, or related field
• 5-8 years of experience in facility management or account management
• 3+ years of experience serving financial services/banking clients preferred

Technical Skills

• Strong knowledge of integrated facility management services
• Understanding of banking operations and regulatory environment

Core Competencies

• Exceptional client relationship management skills
• Strong business acumen and financial analysis capabilities
• Excellent communication and presentation skills
• Problem-solving and crisis management expertise
• Project management capabilities
• Team leadership and vendor management experience

Preferred Qualifications

• MBA or relevant professional certifications (CFM, FMP, PMP)
• Experience with workplace transformation and change management
• Knowledge of sustainability and ESG initiatives