CRM Project Manager

Company Description

Publicis Groupe, the world's largest communications group, is a solutions platform that is present in more than 100 countries. Do you want to know more about the agency/brand or area of expertise you will be applying for in this role? Keep reading!

Nurun is a global design and technology consultancy that creates products, services, and platforms for a connected world, grounded in state-of-the-art data science.

Overview

As an CRM Account Executive, you will be part of the Accounts team, providing day-to-day service to clients. You will act as the main point of contact with the client team and will be responsible for managing communication and CRM projects from an execution standpoint.

Your main responsibility will be to coordinate client requests internally within the agency, working closely with Creative, Production, Media teams, Data teams and other internal specialists or external providers.

You will primarily work in a 360º communication environment with focus on CRM Campaigns, participating in integrated campaigns and tactical projects.

Responsibilities

• Build and maintain strong relationships with the client’s advertising and marketing teams, as well as internal agency departments.
• Coordinate internal teams and, when necessary, external suppliers.
• Manage and oversee multiple projects simultaneously, ensuring smooth progress.
• Ensure timely delivery of campaigns and coordinate the production and execution.
• Prepare briefs, status reports, meeting reports, competitive analysis, and presentations.
• Monitor budgets for assigned brands and coordinate billing processes.
• Coordinate 360º communication projects across channels.
• Collaborate closely with creative, production, technical, and audiovisual teams.
• Embrace and understand 360º communication across all its phases.

Qualifications

• Bachelor’s degree in Advertising, Marketing, Business Administration, Economics, or a related field.
• Minimum of 4 years’ experience managing clients.
• Previous experience in an agency environment.
• Experience and strong knowledge of the digital ecosystem and CRM (mandatory requirement).
• Experience in B2B, B2C, and internal communication campaigns.
• Solid understanding of the digital environment.
• Experience in Salesforce Marketing Cloud (or other CRM tools) and Audience Segmentations and reporting
• Knowledge of the automotive sector and/or international FMCG brands is a plus.
• High level of English.
• Excellent interpersonal and communication skills.
• Dynamic, flexible, well-organized, and proactive profile.
• Strong problem-solving skills.
• Openness to change and new ideas.
• Ability to learn and develop creative concepts.

We Especially Value

• Strong client-oriented mindset and ability to work in demanding environments.
• Comfort working on integrated, multidisciplinary campaigns.
• Ability to collaborate and coordinate across diverse teams.
• High level of involvement and passion for communication as a holistic experience
• Experience in international projects

Additional Information

Why join us? Because we offer reasons such as:

• 🌟 Flexible Benefits (Coverflex): Enjoy more than just work with flexible compensation including meal vouchers, health insurance, transportation, and more.
• 🚀 Growth Opportunities: You can advance in your career not only through the experience of working with major clients but also by accessing local and global training programs specialized according to your role, covering both technical and soft skills.
• 📚 Free Online Training: You can access unlimited courses from LinkedIn Learning and Udemy Catalogs through our artificial intelligence platform "Marcel".
• 🥇 Partner Certifications: You'll have the opportunity to obtain certifications from industry giants such as Meta, Google, or Amazon.
• 🌍 Work from anywhere: Telecommute up to 6 weeks from over 100 countries with our #WorkYourWorld program.
• 🎉 Attractive holidays package including your birthday & Advertising Day off plus some additional days off. Rest is also important!
• 🧘🏻‍♂️ Well-being: We prioritize the well-being of our staff and organize various health initiatives such as daily meditation or yoga among others.

Employee benefits are an integral part of the company’s annual compensation package. These benefits are subject to the company’s current policies and guidelines and may be modified, updated, or adjusted at the company’s discretion to reflect organizational needs, regulatory requirements, or business conditions.

We are certified as a Great Place to Work, your happiness and providing you with an outstanding experience means a lot to us, let's enjoy!

Here at Publicis Groupe, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background: we do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any individual´s status in any group or class protected by law.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

All employees are committed to complyingith obligations regarding Information Security and Technologies, obligations related to the use of Artificial Intelligence, obligations stemming from the Quality and Environmental Management System, as well as obligations derived from the Integrity Management System, Corruption Prevention, and the Anti-Bribery and Anti-Corruption Policy. Furthermore, all employees are required to complete mandatory training courses, declarations, and compliance commitments in these areas.