Senior ServiceNow Developer - Hub Services

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

We’re looking for an experienced Senior ServiceNow Developer to join our Hub Services team and play a key role in the ongoing development and evolution of our ServiceNow platform.

In this role, you’ll lead the design, development and continuous improvement of ServiceNow solutions that support critical Hub operations. You’ll bring strong hands‑on technical expertise and help uplift team capability through coaching, code reviews and best‑practice development standards.

Your work will directly influence the stability, performance and future growth of the ServiceNow platform, delivering secure, scalable and user‑centric outcomes across the organisation.

This is a permanent full-time role based in Tāmaki Makaurau (Auckland), with other IAG locations considered.

Ngā Mahi Hei Whakatutuki Māu | What You'll Do

• Lead end‑to‑end design, configuration and development of ServiceNow modules and custom applications.
• Support platform architecture, governance and technical standards, including upgrades and environment management.
• Provide technical leadership through mentoring, code reviews and development guidance.
• Partner closely with business stakeholders to translate requirements into effective technical solutions.
• Drive continuous optimisation and automation across the ServiceNow platform.

Ōu Pūkenga me ōu Wheako | What You'll Bring

• Senior‑level experience with the ServiceNow platform, operating at a senior configuration and development level.
• Strong knowledge of ServiceNow architecture, scripting and design (client and server‑side).
• Proficiency in JavaScript, HTML, CSS, and other web development technologies.
• Experience working with the Customer Service Management (CSM) and Field Service Management (FSM) modules.
• Excellent analytical and problem-solving skills, with strong attention to detail.
• Effective communication skills with the ability to collaborate with cross-functional teams and stakeholders.
• Ability to manage priorities and work independently in a fast‑paced delivery environment.

Tā Mātau ki a Koutou| What We Offer

• Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Annual $500 health & wellbeing payment.
• 14 Weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Friday 29 May 2026 11:59PM NZST

Tā Mātau Ratonga Tautoko | Adjustments & Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

He pitopito kōrero anō mō mātau | More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and wellbeing in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. And expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.