Account Manager (Key Business Accounts)

Join the UK’s Premier Parcel & Post Delivery Company

At Evri, we’re proud to deliver for customers across the UK and beyond. As part of our Key Business Accounts team, you’ll play a crucial role in supporting and growing our SME customer base — helping businesses ship smarter, grow faster, and succeed with Evri.

This is a fast-paced, commercially focused role where relationships, data, and performance all come together.

What You’ll Do

As an SME Key Account Manager, you’ll own and grow a portfolio of business customers, building strong relationships while driving revenue, retention, and profitability. The role is primarily phone-based, supported by occasional face-to-face meetings, and is ideal for someone who thrives in a target-driven environment.

£30,000 - £32,000 plus OTE Potential (£40-50K)

Key Responsibilities:

• Manage and grow a portfolio of SME accounts, meeting and exceeding volume and revenue targets
• Build strong client relationships through regular calls and structured account reviews
• Identify opportunities to increase share of wallet, cross-sell services, and drive sustainable account growth
• Monitor pricing, performance, and profitability, taking proactive action where required
• Produce clear, actionable reports on portfolio performance and growth opportunities
• Collaborate with internal teams including Operations, Finance, and Marketing to deliver the best customer experience
• Handle customer queries and resolve issues quickly, professionally, and effectively
• Maintain accurate and up-to-date CRM records to support forecasting and reporting

What We Can Offer You

We’re proud to offer a workplace where everyone can thrive, including:

• At least 33 days annual leave (including Bank Holidays)
• Clear career progression opportunities
• Flexible and inclusive benefits including shopping vouchers, insurance, and healthcare
• A supportive, ambitious culture where colleagues are encouraged, supported, and valued

What We’re Looking For:

• Proven experience in account management or a similar customer-focused, commercial role
• Strong communication and relationship-building skills
• A proactive, target-driven mindset with the ability to spot and act on opportunities
• Confidence working with data, performance metrics, and reports
• Ability to work independently in a fast-paced environment
• Experience using CRM systems and Microsoft Office, particularly Excel

Nice to Have

• Experience within e-commerce, logistics, or B2C environments
• Knowledge of pricing, profitability, or P&L management
• Experience handling challenging customers or complaints

We Are Evri — Where Everyone Is Welcome

At Evri Premium, we grow when our people do. We’re committed to creating a truly inclusive and diverse workplace where everyone can bring their authentic selves to work. We aim to reflect the diversity of the customers we serve across the UK and ensure every colleague feels valued and supported. We’re excited for the future — let’s deliver it together.

About Us

Every parcel, every person, every place – every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, ASOS or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local Parcel Shops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere. And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.