Account Manager

Account Manager – Airline Catering Operations

Be the Trusted Partner Airlines Count On

At LSG Sky Chefs, we power the airline experience behind the scenes preparing and delivering millions of in‑flight meals every year across North and Latin America. As the world’s largest airline catering and hospitality provider, and proud recipient of Airline Caterer of the Year in North America (2023–2025), we’re known for precision, reliability, and the strength of our relationships.

We’re hiring an Account Manager who thrives on collaboration, accuracy, and follow‑through someone who enjoys being the day‑to‑day partner for airline customers and keeping operations aligned so flights depart on time, every time.

This role is relationship‑focused, operations‑connected, and not sales‑driven.

What You’ll Do (Your Impact)

As an Account Manager, you’ll be the primary point of contact for assigned airline partner(s), working closely with internal teams to ensure service expectations are met and details are handled correctly. You’ll play a key role in keeping communication clear, service consistent, and customers confident.

Customer & Account Partnership

• Build and maintain strong, positive relationships with assigned airline partners
• Serve as the main liaison between airline customers and internal operations teams
• Communicate proactively around schedules, changes, and service needs
• Ensure accurate billing, provisioning, and customer‑specific inventory levels
• Support on‑time departures by coordinating catering activities and cycle changes
• Maintain equipment and product inventory accuracy tied to airline requirements
• Track quality scores, service feedback, and flight attendant comments
• Partner with Quality and Operations teams to maintain food safety and compliance
• Support customer audits, evaluations, and service reviews
• Assist with menu presentations and special customer initiatives alongside Culinary teams

This role is hands‑on and highly collaborative you’ll be close to the operation and connected to the customer.

A Day in the Life

Every day brings something new, but a typical day may include:

• Reviewing service performance, quality results, and upcoming flight needs
• Checking in with airline partners to confirm expectations and address questions
• Walking the operation to stay aligned with production and quality teams
• Coordinating updates or last‑minute changes to avoid service disruptions
• Verifying inventory, equipment availability, and billing accuracy
• Following up on customer feedback to support continuous improvement

You’ll finish the day knowing flights went out on time and relationships stayed strong.

What We’re Looking For

We’re seeking candidates who take pride in reliability and partnership:

• Bachelor’s degree or equivalent work experience
• 5 years of experience in a customer‑facing, operations, or service environment
• Aviation, food service, catering, hospitality, or logistics preferred
• Strong communication skills with a relationship‑first mindset
• High attention to detail and strong follow‑through
• Experience supporting product and labor cost awareness
• Comfort working in fast‑paced, time‑sensitive environments
• Proficiency with Microsoft Office and standard business tools

Experience in regulated or union environments is a plus, but not required.

Why You’ll Love Working Here

• Medical, Dental, and Vision coverage starting Day 1
• Employer‑paid life insurance and AD&D
• 401(k) with company match
• Paid vacation, sick time, and holidays
• Tuition reimbursement to support growth
• Free meals and on‑site parking
• Career development within a global organization

Why Join LSG Sky Chefs

• Work alongside globally recognized airline partners
• Be part of a collaborative, people‑first culture
• See the real‑world impact of your work every single day
• Build a long‑term career with clear growth opportunities

Ready to Make an Impact Behind Every Flight?

If you enjoy building relationships, coordinating details, and being a trusted partner, we’d love to meet you.

Apply today and help deliver excellence one flight at a time.