Online Account Manager (Employee Benefits)

Online Account Manager

Position Summary: An Online Account Manager provides technical guidance and training for clients utilizing GBS’ online benefit enrollment system. Ability to analyze processes and develop valid solutions to resolve complex issues required. A successful candidate will be able manage approx. 50 clients’ benefits administration through the online system.

Essential Duties & Responsibilities

• Solid understanding of benefit administration, enrollment process and payroll functionality
• Strong customer service skills; including identifying and understanding client’s needs, challenges and goals
• Answer client inquiries ranging from day-to-day questions to detailed complex integration issues
• Liaison with cross-function internal teams (including EDI, Implementation, Brokers, and Account Managers)
• Experience working with and developing strong relationships with client executives

Skills & Qualifications

• Ability to independently exercise sound judgment for defined job duties, obtain results, troubleshoot problems, and formulate solutions
• Self-starter, highly motivated, and hands on
• High attention to detail and accuracy
• Ability to multi task, prioritize and organize in a face paced environment
• Proven ability to work effectively alone and on a multi-disciplinary team

Education & Experience

• 1+ years working in customer service
• Strong work ethic
• Tech -savvy
• Excellent communication (written and oral) and presentation skills
• Excel skills required (formulas and v-lookup used daily)
• Prior BenAdmin system experience helpful