Customer Success Manager

We’re Hiring: Customer Success Specialist | Mumbai

Location: Mumbai(Hybrid), 2-3 Days in Office

Experience: 2–3 years

Industry: Fintech / SaaS

Employment Type: Full-Time

Compensation: 7-8 LPA

About the organisation:

It is an enterprise SaaS company powering next-gen fintech businesses with AI/ML-driven solutions across customer onboarding, risk management, fraud detection, and alternate data intelligence.

We work with leading digital lenders in India, helping them build faster, compliant, and more reliable decisioning systems.

Role Overview:

We’re looking for a Customer Success Specialist who can drive client adoption, onboarding, and revenue growth across enterprise fintech accounts.

This role sits at the intersection of customer success, technical consulting, and account management, requiring both API understanding and strong relationship management skills.

Key Responsibilities

1. Client Onboarding & Adoption

• Lead onboarding, implementation, and POCs for enterprise clients
• Guide clients on product workflows, API integrations, and best practices
• Build deep product and technical understanding

2. Account Management & Relationships

• Act as the primary point of contact for clients
• Manage CXO-level relationships across product, risk, and compliance teams
• Track adoption, usage, and engagement health

3. Revenue Growth

• Identify upsell and cross-sell opportunities (KYC, AML, Fraud, Risk APIs)
• Drive renewals and commercial discussions
• Maintain accurate CRM tracking

4. Insights & Performance

• Analyze client KPIs and product usage
• Deliver business reviews and executive summaries
• Provide feedback to product teams for enhancements

5. Technical Consulting & Issue Resolution

• Provide API-level consultation and troubleshooting
• Work closely with product and tech teams to resolve escalations
• Ensure high client satisfaction and SLA adherence

What We’re Looking For:

Experience

• 3–7 years in Customer Success / Account Management / SaaS / Fintech
• Experience with BFSI or fintech clients (preferred)
• Proven track record in renewals and revenue growth

Technical Skills

• Understanding of SaaS, APIs, and fintech workflows
• Experience with tools like Postman / REST APIs
• Familiarity with KYC, fraud detection, or decisioning systems
• Basic understanding of data/BI tools

Soft Skills

• Strong communication and stakeholder management
• Analytical and problem-solving mindset
• High ownership and customer-first approach

Education:

• Graduate / Postgraduate (any discipline)

Why Join:

• Work with top fintech companies in India
• Be part of a high-growth SaaS environment
• Own revenue + customer impact (not just support)
• Exposure to AI, risk, and decisioning systems

Interested?

Apply directly or drop your profile at [email protected]