Account Manager

Garfield Refining is a 130+-year-old precious metal refinery located in Philadelphia, PA. A leader in precious metal refining, Garfield provides award-winning refining solutions to the dental, jeweler, pawnbroker, manufacturing, and death-care industries. We are a family business that strives to balance profitability with sustainability to ensure we will be in business for another century.

As an Account Manager, you’ll be a key player in developing and maintaining client relationships, driving business growth, and ensuring customer satisfaction. You’ll work closely with both new and existing clients, providing top-notch service and support.

What You’ll Do:

• Build and maintain strong client relationships to drive retention and growth
• Communicate with customers to understand their needs and identify sales opportunities
• Proactively follow up on inbound and outbound leads to convert prospects into loyal clients
• Resolve customer concerns and contribute to process improvements to enhance the client experience
• Maintain accurate records of customer interactions and sales activities in our CRM
• Represent the company at industry tradeshows and networking events
• Collaborate cross-functionally with other departments to ensure client needs are met

You might be a good fit if you have:

• Minimum 5 years of Account Management or B2B sales
• Strong communication and interpersonal skills, both over the phone and in person
• Problem-solving skills to help resolve customer issues or needs
• Confidence working with numbers, including basic math and percentages
• The ability to stay organized and productive in a fast-paced environment
• Ability to build rapport and collaborate with others within the company and externally.
• An Associate’s or Bachelor’s degree preferred

Why Join Our Team?

Benefits and Perks may include:

• Competitive salary
• Subsidized medical, dental and vision plans for employees and their family members.
• 401(k) with employer contributions
• Paid Time Off

We're proud to be an equal opportunity employer. We are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on our business's needs, job requirements, and applicants' qualifications.