Key Account Manager

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

About Solenis

Solenis is a leading global producer of specialty chemicals and solutions that support water-intensive industries, including refining, chemical processing, power generation, and manufacturing. Our mission is to help customers optimize performance, reduce environmental impact, and achieve operational excellence through innovative chemistry and on-site expertise.

Position Overview

The Key Account Manager (KAM) will serve as the primary on-site representative of Solenis to one of the largest refinery customers in Washington State. This role is responsible for protecting and growing the account by delivering technical expertise, strong relationship management, and reliable service excellence.

You will act as the face of Solenis at the refinery, ensuring that all water treatment programs—boiler, cooling, and wastewater—operate efficiently, safely, and to customer expectations.

Key Responsibilities

Account Leadership & Customer Engagement

• Serve as the primary point of contact for the refinery’s operations, engineering, and environmental teams.
• Build and maintain strong customer relationships to understand operational needs and long-term objectives.
• Lead strategic account planning, performance reviews, and value‑delivery presentations.

Technical Program Management

• Oversee and optimize Solenis water treatment programs across:
• Boiler systems
• Cooling towers
• Wastewater treatment
• Conduct routine system audits, data reviews, and performance monitoring to ensure program effectiveness.
• Troubleshoot system challenges and identify continuous‑improvement opportunities.
  

Service Delivery & Support

• Provide regular on-site presence, technical recommendations, and operational support.
• Collaborate with Solenis application specialists and technical resources to resolve complex issues.
• Document treatment performance, deviations, and corrective actions.

Business Growth & Commercial Strategy

• Identify value‑added opportunities to expand Solenis product and service offerings.
• Manage contract renewals, pricing discussions, and proposal development.
• Track account performance against revenue and profitability targets.

Qualifications

Required

• Minimum 3 years of hands-on water treatment experience, specifically in:
• Boiler water chemistry
• Cooling water systems
• Wastewater treatment processes
• Strong technical troubleshooting and problem‑solving abilities.
• Excellent communication skills with ability to interface at all organizational levels.
• Valid driver’s license and ability to work safely inside an industrial refinery environment.
  

Preferred

• Experience working with large industrial customers (refining, petrochemical, or power).
• Background with water treatment chemical programs or service management.
• Bachelor’s degree in Chemistry, Chemical Engineering, Environmental Science, or related field.

Success Traits

• Customer‑centric mindset with strong relationship‑building skills.
• Self‑driven, organized, and able to manage complex technical programs.
• Strong safety awareness and adherence to refinery protocols.
• Ability to translate technical findings into clear business value.

Why Solenis?

• Competitive compensation and bonus structure
• Comprehensive benefits package
• Professional development and industry-leading training
• Opportunity to work directly with a major strategic customer
• Strong culture of innovation, safety, and teamwork

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at [email protected]

The expected compensation range for this position is between $80,730.00 and $134,550.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.