Software Engineer

Role Objective

Responsible for creating, validating, and managing order forms/contracts for Google services. The role ensures accuracy of customer requirements captured by Field Sales Representatives (FSR), translates them into compliant order forms, and facilitates a seamless deal execution process. The DSS collaborates with SMEs, QA, and sales teams to ensure compliance, efficiency, and customer satisfaction.

Key Responsibilities

Order & Contract Creation

Review requirements provided by Field Sales Representatives (FSR) and validate customer account details.

Prepare order forms/contracts including order#, services availed, unique user IDs, legal contact information, and email IDs.

Ensure completeness, accuracy, and compliance of order data with policies and guidelines.

Update internal systems with validated order information.

Renewals Management

Process renewal cases by validating order forms/contracts.

Update Q+ and other internal tools with accurate renewal information.

Deal Structuring & Compliance

Ensure orders/contracts align with Googles commercial and legal frameworks.

Perform approval vs policy and approval vs contract checks prior to submission.

Collaborate with SMEs for order form/contract review and incorporate feedback.

Stakeholder Collaboration

Provide clarifications to internal stakeholders regarding order details when required.

Support escalations by providing accurate order data and documentation.

Quality & Process Adherence

Follow standard operating procedures (SOPs) for deal creation and documentation.

Ensure orders pass through QA checks and address feedback promptly.

Minimize repeat errors through proactive error-proofing of order forms.

Maintain high accuracy rates to reduce client-found defects.

Skills & Qualifications

Graduate equivalent in commerce/finance background preferred.

Work Schedule:18x7 rotation shifts.

1 TO3 years of experience in deal desk, renewals, provisioning, sales operations, order management, or contract management.

Strong knowledge of order form/contract creation processes.

Excellent attention to detail, analytical ability, and compliance orientation.

Excellent written and spoken English skills.

Strong verbal and written communication skills for cross-team collaboration..