Software Engineer

Role Overview

Capgemini is seeking talented Japanese bilingual support engineers with strong technical and communication skills to join our L1/L2 support team. The ideal candidate will handle customer queries, incident management, and technical troubleshooting for Japanese-speaking clients.

Key Responsibilities

rovide L1/L2 technical support for Japanese customers via email, chat, and calls.Troubleshoot issues related to:

• Applications
• Network/Connectivity
• Hardware/Software
• User access & account management

Translate and communicate technical issues accurately between Japanese and English teams.Manage incident tickets using ITSM tools (ServiceNow, Remedy, Jira, etc.).Perform escalation to L3 teams when required.Ensure SLA compliance and maintain high customer satisfaction.

Required Skills

JLPT N2 or N3 certification (mandatory)2–6 years of experience in L1/L2 supportStrong understanding of:

• Windows/Mac OS
• Networking fundamentals
• Ticketing tools
• Remote support tools

Excellent spoken & written Japanese + English communicationImmediate joiners / 30 days’ notice preferred

Good to have

ITIL Certification

Experience with global support processes

Knowledge of cloud basics (Azure/AWS/GCP)

What You’ll Love About Working Here

You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini Group, along with personalized career guidance.Comprehensive wellness benefits including health checks, telemedicine, insurance top‑ups, elder care, partner coverage, and new‑parent support through flexible work.Work on cutting‑edge technology and engineering projects with industry leaders or contribute to solutions addressing societal and environmental challenges.Capgemini is an AI‑powered global business and technology transformation partner, delivering tangible business value. With nearly 60 years of innovation, our diverse team of 420,000+ experts operates across 50+ countries, leveraging deep industry knowledge and a strong partner ecosystem.

Make it real

www.capgemini.com