Passenger Service Account Manager

Lead the Experience. Own the Operation. Elevate the Journey.

If you’re a confident leader who thrives in fast-paced environments and loves turning complex operations into seamless passenger experiences, this is your runway moment.

We’re looking for a Passenger Service Account Manager who brings passion, precision, and presence to airport operations, someone ready to lead teams, partner with airline clients, and deliver world-class service where it matters most: at the gate.

Where: Los Angeles International Airport

Hours: Monday to Friday 9am - 5pm- flexibility required

Pay: $78,000-$85,000 Annually

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Recruiting Flyer - Staff & Mgmt

Responsibilities

As a Passenger Service Account Manager, you’ll be at the heart of airport operations: driving performance, inspiring teams, and ensuring every passenger interaction reflects excellence.

Be the primary relationship owner for assigned airline partners

Lead end-to-end passenger service operations including check-in, boarding, gate activities, VIP handling, and IRROPs

Set the tone for exceptional customer service, safety, and operational excellence

Inspire, coach, and develop supervisors and frontline teams to perform at their best

Analyze performance metrics, identify trends, and implement continuous improvements

Own staffing, scheduling, payroll accuracy, and budget accountability

Act decisively during irregular operations—solving problems before they escalate

Partner cross-functionally with HR, Training, Safety, and Finance

Deliver clear, confident performance updates to senior leadership and airline stakeholders

Why This Role Stands Out

A visible leadership role with real operational and client impact

Opportunity to work directly with airline partners at a major airport

Competitive Compensation And Comprehensive Benefits

Clear pathways for growth within a global, service-focused organization

A team-driven culture that values initiative, accountability, and excellence

Ready for Takeoff?

If you’re energized by leadership, motivated by results, and passionate about delivering unforgettable passenger experiences, we want to hear from you. Apply today and help shape the journey from curb to cabin.

Qualifications

3+ years of leadership experience in aviation, airline operations, ground handling, hospitality, or high-volume service environments

Strong client-facing experience with the ability to build trust and influence outcomes

Proven success leading large teams in time-sensitive, customer-driven operations

Exceptional communication, decision-making, and problem-solving skills

Comfortable navigating ambiguity, shifting priorities, and high-pressure situations

Proficient with Microsoft Office and operational reporting tools

Flexible availability including nights, weekends, and holidays

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers . ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com