Client Account Manager

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Client Account Manager

New York, United States | RCM India | Full-time | Fully remote

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Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.

Join Our Team and Be a Catalyst for Change!

We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.

Position Overview

The Client Success Manager is responsible for managing and strengthening client relationships within the Managed Financial Operations (MFO) division, services for legal and professional services clients. This role serves as the primary point of contact for assigned accounts and is responsible for ensuring a high level of client satisfaction, operational effectiveness, and service delivery.

The Client Success Manager partners closely with internal leadership and operational teams to support day-to-day client needs, monitor overall account health, facilitate communication, resolve service-related issues, and identify opportunities for process improvement and account growth. This position requires strong relationship management, communication, problem-solving, and organizational skills, along with the ability to manage multiple priorities in a fast-paced environment.

Essential Duties And Responsibilities

Client Relationship Management

• Manage a large and diverse client account(s) within the legal and professional services industries.
• Develop and maintain strong client relationships through proactive communication and strategic partnership.
• Serve as the primary liaison between clients and internal operational teams.
• Ensure client expectations, priorities, and service requirements are clearly communicated and consistently met.

• Monitor overall account health, client satisfaction, and operational performance.
• Partner closely with leadership to support daily workflow coordination and issue resolution.
• Identify risks, trends, or service concerns and collaborate with internal stakeholders to implement solutions.
• Facilitate regular client meetings, status updates, and business reviews

• Draft and deliver recurring client business reviews and operational summaries.
• Analyze client needs and identify opportunities for service improvements or expanded support offerings.
• Support account growth initiatives by identifying and communicating potential new business opportunities.

• Coordinate the contribution and maintenance of client-specific knowledge and documentation within internal knowledge repositories.
• Work cross-functionally with operational leaders, support teams, and internal departments to ensure consistent service delivery.
• Promote collaboration, accountability, and continuous improvement across teams.

• Exceptional communication and interpersonal skills with the ability to build credibility and trust with clients.
• Strong presentation and relationship management skills.
• Ability to communicate effectively in both positive and challenging situations.
• Excellent organizational, analytical, and problem-solving abilities.
• Ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment.
• Demonstrated professionalism, discretion, and sound judgment.
• Self-motivated with the ability to work independently with minimal supervision.
• Strong collaboration skills and a team-oriented mindset with a positive, “can do” attitude.
• Ability to establish and maintain a professional environment for both employees and clients.
• Strong customer service orientation and commitment to delivering high-quality client experiences

We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.

Join Us

At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.

“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”

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