VIP Account Manager

About The Role

If you want to build, develop, and see your impact, join Skillz and level up your Career!

Skillz, the first publicly-traded mobile eSports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide, is revolutionizing the gaming industry. By fostering social competition within games, the Skillz platform helps developers build multi-million dollar franchises by enabling real-money activity in their games and providing operational support while connecting players through fair, enjoyable, and meaningful competition.

At Skillz, we understand the thrill of achievement and the satisfaction of overcoming challenges. Want to join a team made up of alums from Apple, Amazon, Google, Microsoft, Tesla, Twitter (X), Roblox, Zynga, Samsung, Lyft, EA, Riot, Nexon, Gameskraft, PlayStation, Unity, Scopely, Tinder, Intel, Deloitte, EY, Twitch, DraftKings, Wynn Resorts and more? Learn more to see if Skillz is the right fit for your next career move!

Responsibilities

• Cultivate meaningful relationships with our most valued players, serving as their trusted consultant and advocate in their gaming experience.
• Utilize advanced dashboards driven by data science models to precisely target and engage with VIP players, ensuring the most relevant interactions.
• Drive growth in NGR (Net Gaming Revenue) percentage for the VIP player base, surpassing predefined targets while reducing VIP churn and maintaining a strong retention rate.
• Possess an in-depth understanding of our VIP player base, including their preferences, engagement patterns, and monetization behaviors.
• Demonstrate exceptional communication and presentation skills, fostering high-level relationships with our dedicated VIP base across various channels.
• Maintain a profound knowledge and enthusiasm for Skillz games, facilitating product-driven focus calls and hosting/attending in-person focus groups with VIP players.
• Be available for occasional weekend work to support your VIP book of business. Anticipation of future travel as well.
• Collaborate closely with Marketing, Product, and User Acquisition teams to leverage insights from the VIP player base, driving product enhancements and organizational change.
• Monitor individual player performance metrics to ensure timely and relevant incentives are extended in alignment with business objectives.
• Actively seek and incorporate player feedback, advocating for their needs to inform strategic decisions and drive continuous improvement.

Key Competencies

• Excellent verbal and written communication - Ability to communicate internally and externally, modifying tone to fit the situation as needed.
• Self-Motivated - Takes initiative on tasks and drives them to completion.
• Creative Problem Solver - Develops and applies unique solutions to unique challenges.
• Organized - Experienced project manager with proven ability to coordinate cross-functional initiatives.
• Culture Fit - Believes in the Skillz mission and is committed to success.

Experience

• 2+ years of experience as a digital VIP/Player Development/Account Manager/Executive host for a mobile game, igaming or sportsbook company.
• Preferred experience working with Zendesk, Salesforce, or similar CRM software.
• Demonstrated experience of successfully implementing and scaling engagement initiatives with customers.
• Motivated self-starter, driven to achieve growth targets at the individual and team levels.

Total Starting Compensation including Base + Bonus: $95,000

Location: Onsite, in Las Vegas, NV, USA

Travel Requirement: Less than 10%

Join Skillz and Let's Redefine the Boundaries of Gaming!

Together, we'll create a world where skill, passion, and innovation thrive. We look forward to having you on board!

Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance.

Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance.