Technical Account Manager

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technical Account Manager

About Your Role

As a Technical Account Manager (TAM), you will serve as the strategic technical architect for Fiserv’s Tier 1 global clients. You aren't just troubleshooting; you are bridging the gap between complex business requirements and our world-class payments infrastructure. You will be the "connective tissue" between the client’s engineering teams and Fiserv’s product engines, ensuring that our largest partners (including PayFacs and Marketplaces) scale with reliability and innovation.

What You’ll Do

• Technical Consultancy: Act as a subject matter expert for API/SDK integrations, gateways, and cloud-native payment flows, leading design conversations up to the C-suite and Senior Architect level.
• Fiserv Navigator: Own the technical relationship firm-wide, navigating Fiserv’s distributed technology stack to resolve bottlenecks and advocate for client-requested feature enhancements.
• Operational Excellence: Oversee all technical efforts for key accounts, providing high-level guidance during mission-critical events and ensuring SLA compliance.
• Strategic Partnership: Conduct face-to-face discovery sessions with client stakeholders, vendors, and 3rd parties to future-proof their payment architectures.

• Core Experience: 8+ years of experience in Technical Account Management, Solution Architecture, or Technical Implementations within the Payments or Fintech industry.
• Platform Expertise: Deep hands-on experience with Merchant Acquiring platforms, including a working knowledge of payment specs, ISO 8583, REST APIs, and SDKs.
• Fiserv/Industry Knowledge: 8+ years of experience within the Fiserv ecosystem (Merchant Acquiring) OR equivalent experience at a major competitor (e.g., PayPal, Adyen, Stripe, Global Payments) with a focus on complex acquiring platforms.
• Client Advisory: 3+ years in a client-facing technical leadership role, specifically gathering requirements for enterprise-level deployments.
• Domain Knowledge: Expert understanding of POI/POS systems, card-not-present flows, and end-to-end payment processing.

• Payment Innovation: Direct experience with Payment Facilitator (PayFac) or Marketplace business models.
• Regulatory Rigor: Working knowledge of PCI-DSS, Card Brand Regulations, and KYC/AML compliance.
• Infrastructure: Understanding of networking/connectivity architecture (Firewalls, TLS, Cloud integration).

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

$163,200.00 - $244,800.00

These pay ranges apply to employees in Sunnyvale, California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank You For Considering Employment With Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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